Could not download saved layout

Jan Dobrovodsky

• June 02, 2023 11:14

I cannot download my saved layouts that I want.
Dialog box pops out at the top of my screen saying "Could not download saved layout"

I cannot use Brizy cloud either because on the left its says "Your Plugin version is incompatible with Account version, please update plugin" even though my plugin was just updated now. 

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  Ariel H.

  • June 02, 2023 11:41

  Hi Jan,

  Thank you for contacting us.

  This issue occurs if you have an older version of PHP on your server, please update to PHP 8.0 or higher.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Jan Dobrovodsky

  • June 02, 2023 12:00

  Hello 
  
  My current version of PHP is 8.2.4
  
  Are there any other fixes I can do ?
  
  Thank you 

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  Ariel H.

  • June 02, 2023 12:15

  Hi Jan,

  Thank you for the update.

  Please try the following steps and see if this will help:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.
  3. Also, try raising the PHP memory limit to at least 256MB or higher.
  https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

  If all the above didn't help, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15814878861969
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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