My Images aren't loading properly

Matt Friedman

• May 31, 2023 17:51

I noticed the images on my site were not loading properly. Much larger than they should be. When I went into Brizy to update the images, it won't even upload. I've tried restarting, deleting, all of the things it mentions. Is there something you can help with please?

Matt

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  Ariel H.

  • June 01, 2023 10:11

  Hi Matt,

  Thank you for contacting us.

  Please try the following steps and see if this will help:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.
  3. If by any chance you have embedded custom code on your pages, please try to temporarily remove it and see if this makes any difference.
  4. Also, try raising the PHP memory limit to at least 256MB or higher.
  https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

  If all the above didn't help, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15756510261521
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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