500 error

Hiroyuki 坂内宏之

• December 12, 2023 10:04

Hello,

I am getting a 500 error when I try to load a page in Brizy builder.
The server returned "500 Internal Server Error".
What should I do?

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• 

  Ariel H.

  • December 12, 2023 12:36

  Hi Hiroyuki,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Kindly share the WordPress credentials with us, so we can take a closer look into this issue.

  Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15708368975122
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  In the meantime, this issue might be coming from a compatibility issue between Brizy and either a plugin or your theme.

  Please consider trying the following steps and observing whether they offer a solution:

  1. Deactivate one plugin at a time and check if the issue is resolved.
  2. Temporarily switch to another theme and observe if the problem persists.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Hiroyuki 坂内宏之

  • December 13, 2023 12:32

  Dear Ariel. Unfortunately I cannot even go to the dashboard. I can't even open the screen where I enter my username and password. It is the worst. Is there any way to get to it? Hiroyuki 

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• 

  Ariel H.

  • December 13, 2023 13:08

  Hi Hiroyuki,

  Thank you for the update.

  Please follow the above instructions to send us your WP Admin login details, and also include your FTP / cPanel login details. This should allow us to fix the login screen and inspect your site.

  In case you don't have your FTP / cPanel details, I recommend reaching out to your hosting provider.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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