Brizy Pro integration with Woocommerce

Christie Q

• December 07, 2023 17:21

I've been uploading products via the Woocommerce plugin but the product images do not render and the whole setup of the page is off. I've tried different things like deactivating plugins and redoing some settings but to no avail. Please help!

 

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  Ariel H.

  • December 08, 2023 10:02

  Hi Christie,

  Thank you for reaching out to us.

  If by any chance your site is hosted by GoDaddy, please try to temporarily disable CDN and see if this helps.
  https://in.godaddy.com/help/enable-or-disable-my-cdn-40921

  If the issue persists, would it be possible for you to provide us with temporary access to your WP Admin? You can add us as an Admin user and send the following details to communitysupport@brizy.io so we can take a closer look into this issue.

  - Community Support link: https://support.brizy.io/hc/en-us/community/posts/15616681729554
  - Admin User:
  - Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 08, 2023 15:31

  Hi Christie,

  Thank you for your cooperation.

  Unfortunately, I'm unable to replicate the problem you're experiencing with the images not displaying correctly. This is demonstrated on this screencast - https://youtu.be/o7pyhx02nQU
  I'd suggest you try clearing your browser cache or perhaps try a different browser to see if that resolves the issue.

  Regarding the page layout, you might want to consider not using Full width, but instead apply a background to the entire block. I've created an example for you in this screencast - https://youtu.be/SkvRtwvXuEo

  A more detailed Tutorial about this is found on this link: https://youtu.be/U3tBa4AL5mM?si=Ll2QRJ8cOlYDz2Wv

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Christie Q

  • December 11, 2023 05:39

  Hi Ariel,

  I immediately tried again by cleaning out my cache and also trying another browser, but the problem persists.
  I don't know what to do next because I am looking to launch the products soon and can't get it to work correctly.

  Best,

  Christie

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  Christie Q

  • December 11, 2023 05:39

  Hi Ariel,

  I've now tried three different browsers, emptied caches, and unticked lazy loading.
  When I look at your screen capture even your Brizy layout is different. Something is not right.

  best,

  Christie

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  KC George

  • December 11, 2023 09:35

  Hi Christie,

  Please try deactivating plugins that optimizes your images. Please deactivate Jetpack and Jetpack Boost plugins and check if that makes a difference. 

  If you have enabled CDN in your Hostinger account please disable CDN and check again

   

  

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