i can't put picture on my website

Maciej Kofel

• May 25, 2023 16:26

When I edit my site with brizy i cannot seee images. 

 

when I try to put new immage control and add some picture form gallerry i cannot see it in preview and after publishing

 

Can you help me? 

 

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  Ariel H.

  • May 26, 2023 09:05

  Hi Maciej,

  Thank you for contacting us.

  Please try the following steps and see if this will help:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.
  3. If by any chance, you have any embedded code on the template, try to temporarily remove it and see if this makes any difference.

  If all the above didn't help, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15604019834897
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ariel H.

  • May 31, 2023 16:31

  Hi Maciej,

  My apologies for the delayed response.

  We're still looking into this issue, I will get back to you as soon as I have an update.

  Best regards,
  Ariel H.

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  Ariel H.

  • June 01, 2023 11:27

  Hi Maciej,

  Thank you for your patience.

  It seems that the issue you're experiencing is connected to a faulty migration of your website. If you previously moved this website from a different server, we recommend attempting the migration process once again.
  Additionally, please ensure that your server is running PHP 8.0 or a newer version.

  If the issue persists, we kindly request temporary access to your FPT/cPanel so we can further check the issue.

  Best regards,
  Ariel H.

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