Execution stopped. Attempt to save invalid project data.

Stephen Burnell

• December 04, 2023 20:17

After an update today, Brizy kicked our Pro license out. When trying to reactive our pro licence we have been getting the error 

 

"Execution stopped. Attempt to save invalid project data."

 

 

This is an extremely active site and solution would be greatly appreciated 

0

• 

  KC George

  • December 05, 2023 06:17

  Hi Dan,

  Do you have these versions on Brizy and Brizy Pro? If not, please update to these versions and check again. 

  

  If this does not help, we will need access to your WordPress Dashboard to offer further help. 

  -1
• 

  Stephen Burnell

  • December 05, 2023 15:30

  They do not match but when I try to update I get this error.

   

  

  0
• 

  Ariel H.

  • December 05, 2023 15:48

  Hi Dan,

  Thank you for the update.

  To resolve the issue, please deactivate and delete Brizy Pro. Then, log in to your account dashboard and download the latest version of Brizy Pro. You can find more detailed instructions on how to install Brizy Pro and activate your PRO license in this link:
  https://support.brizy.io/hc/en-us/articles/360019679472-How-to-install-Brizy-PRO-and-activate-your-PRO-license

  I hope this helps.

  Best regards,
  Ariel H.

  0
• 

  Stephen Burnell

  • December 05, 2023 15:54

  Both Now Match, but we still get the same error

  

  

  0
• 

  Stephen Burnell

  • December 05, 2023 15:58

  And Now the whole front end of the site is messed up, and when i try to edit we get this error

   

  

  0
• 

  Ariel H.

  • December 05, 2023 16:04

  Hi Dan,

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15543228906130
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

  0
• 

  Stephen Burnell

  • December 05, 2023 16:10

  Created and Sent

  0
• 

  Ariel H.

  • December 06, 2023 09:57

  Hi Dan,

  Thank you for your cooperation. However, we encountered an issue when trying to access your login page. It seems to be redirecting to https://login.microsoftonline.com/.
  Could you please install the "Temporary Login Without Password" plugin and share the link with us instead? Kindly grant access for 72 hours. 
  You can find the plugin here: https://wordpress.org/plugins/temporary-login-without-password/. 

  Once the issue is resolved, feel free to delete the plugin.

  I am looking forward to your response.

  Best regards,
  Ariel H.

  0
• 

  Stephen Burnell

  • December 06, 2023 13:40

  Updated and email sent with temp login

  0
• 

  Ariel H.

  • December 06, 2023 13:49

  Hi Dan, 

  Thank you for your patience.

  I've taken the necessary steps to escalate this issue to one of my colleagues. They will thoroughly investigate the issue and provide you with a reply as soon as possible.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.