Brizy Page Editing: Page will not load for editing

Randall S

• November 30, 2023 18:04

Hi, Brizy Team,

I have been trying for the past few hours to work on my website. Unfortunately, during that time I have been unable to do so because I cannot load the page with the Brizy page builder to edit. The loading gif goes round and round and round. Sometimes, the page will eventually load, but it is not in the correct font, and I am unable to scroll.

 

I would appreciate any help that you could provide related to this matter, and the sooner the better!

Thanks.

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• 

  KC George

  • December 01, 2023 07:27

  Hi Randall, 

  If you are seeing a looping pre-loader when trying to edit a Brizy page, it indicates that that a piece of software in your hosting environment is interfering with Brizy editing. To fix the problem, please sign in to your hosting provider account and check if you see a 

  • Security system
  • Malware protection
  • Firewall
  • DDOS

  Disable these systems one at  a time and see if that makes a difference. Example, ModSecurity in cPanel. 

  Please also check if you have installed a security plugin in your WordPress Dashboard. Deactivate the plugin and check if the error disappears. Once you identify the interfering software, please relax the security restrictions to allow Brizy editing, in consultation with your hosting company.

  Please contact us again if you need assistance in identifying the interfering software. We will require access to your WordPress Dashboard to troubleshoot this for you.

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• 

  Randall S

  • December 13, 2023 12:32

  Hi, KC, I appreciate your help. I don't see any specific security settings associated with my hosting environment. With that said, I do have a number of security plugins on my site. I have deactivated all of those plugins and it has not helped or changed the performance of the Brizy page builder. Can you provide any additional direction? Thanks, Randall Randall Snyder

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  Ariel H.

  • December 13, 2023 13:37

  Hi Randall,

  Thank you for keeping in touch.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15458728046610
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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