Execution stopped. Attempt to save invalid project data.

Alice Kingdom

• November 28, 2023 12:40

How do I resolve this please?

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  Ariel H.

  • November 28, 2023 13:16

  Hi Alice,

  Thank you for reaching out to us.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15397120833938
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Alice Kingdom

  • November 29, 2023 18:45

  Thank you I have now sent the information

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  Ariel H.

  • November 30, 2023 08:49

  Hi Alice,

  Thank you for your cooperation.

  I've noticed that your site seems to be missing the license. Could you kindly input the license? This way, we can attempt to upgrade Brizy Pro to the latest version.
  

  Best regards,
  Ariel H.

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  Alice Kingdom

  • December 04, 2023 07:37

  Hi - it won’t let me put in the license. It’s that which gives me the error 

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  Alice Kingdom

  • December 04, 2023 07:37

  Any update on this please? 

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  Ariel H.

  • December 04, 2023 10:58

  Hi Alice,

  My apologies for the late response.

  We've now raised this issue to our developers so they can further investigate the issue.
  I will reach out to you as soon as I have an update.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 04, 2023 13:32

  Hi Alice,

  Apologies for the delay. We have now fixed this issue. Could you please give it another try and activate your license again?

  I'm looking forward to your response.

  Best regards,
  Ariel H.

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  Alexis Maresca

  • February 28, 2024 14:31

  Hi Ariel, 

   

  I have the same issue right now. Can you tell me what i need to do ? 

   

  Alexis

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  Ariel H.

  • February 28, 2024 15:01

  Hi Alexis,

  I have already replied to - https://support.brizy.io/hc/en-us/community/posts/17348218464402
  Please provide us temporary access to your WP Admin account following the instructions provided.

  Kind regards,
  Ariel H.

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  Zack Marsh

  • March 07, 2024 15:01
  • Edited

  Hi, I'm also having the same issue. My site works except for Brizy. I cannot activate my license either. What should my next step be?
  
  

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  Ariel H.

  • March 07, 2024 16:15

  Hi Zack,

  Thank you for reaching out to us.

  This is something that we need to check directly from your WP Dashboard. Please add us as an Admin user and send the necessary details to communitysupport@brizy.io.

  - Community Support reference: https://support.brizy.io/hc/en-us/community/posts/15397120833938
  - Admin User:
  - Password:

  As a precaution, please make a full backup of your website.

  Best regards,
  Ariel H.

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  Zack Marsh

  • March 07, 2024 19:37

  Thanks Ariel, I've sent a user invite notification via Wordpress. Let me know if this works.

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  Ariel H.

  • March 08, 2024 08:23

  Hi Zach,

   

  Thank you for the update.

  I received the invite, however, when I attempt to connect to your website, I encounter an error message.

  

  Please revise the credentials and send it again.

  Best regards,
  Ariel H.

   

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  Ariel H.

  • March 08, 2024 12:27

  Hi Zack,

  Thank you for your cooperation.

  I've taken the necessary steps to escalate this issue to one of my colleagues through a separate private ticket. You should receive a reply from them as soon as possible.

  Best regards,
  Ariel H.

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