Server sync - too many redirects

Willy Merdiansyah

• May 17, 2023 16:15

same with others, too may redirect when setup server sync

and please after you help me, please teach me how to resolve it by my self

thanks

 

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  Ariel H.

  • May 18, 2023 10:35

  Hi Willy,

  Thank you for contacting us.

  Please provide the Brizy page URL that you wanted to publish via sync, and the domain name.
  We also noticed some issues in the rewrite rules in your .htaccess file on your server, which can be corrected if we have the above details.

  We can try to sync it again once we have the above information.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Willy Merdiansyah

  • May 18, 2023 12:43

  done, I sent all you need in link yesterday

  I've changed the folder permission to 750, 755 or 777 but there is no difference.

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  Ariel H.

  • May 18, 2023 13:35

  Hi Willy,

  Thank you for the update.

  It's not the permissions, but the directives found in the .htaccess file that needs to be corrected.

  Unfortunately, we only have the FTP details, we don't have the domain name or specific workspace in your account that you're trying to sync, so we can try it from our end.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Willy Merdiansyah

  • May 18, 2023 13:40

  Please, just scroll down the link that I sent to you above

  I give more detail about domain etc

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  Ariel H.

  • May 18, 2023 14:00

  Hi Willy,

  Thank you for your cooperation.
  We will look into this and get back to you as soon as possible.

  Best regards,
  Ariel H.

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  Willy Merdiansyah

  • May 20, 2023 07:41

  Any update?

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  Ariel H.

  • May 22, 2023 08:08

  Hi Willy,

  Thank you for your patience.

  I will follow this up and get back to you within the day.

  Kind regards,
  Ariel H.

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  Ariel H.

  • May 22, 2023 16:06

  Hi Willy,

  I wanted to inform you that we are still working on this issue, and I would like to kindly request a bit more time to ensure we address your concern thoroughly.

   

  Best regards,

  Ariel H.

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  Ariel H.

  • May 24, 2023 14:14

  Hi Willy,

  Thank you for your patience.

  Upon checking, there were incorrect file permissions on your server that needed to be corrected.
  For more information, please refer to this link:
  https://support.brizy.io/hc/en-us/articles/360027008491-Server-Sync
  Please scroll down to Step 6.

  Please update the file permissions and let me know when this is completed.

  Best regards,
  Ariel H.

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  Willy Merdiansyah

  • May 26, 2023 18:52

  its same - nothing change, 755 or 775. What else that I can do?

  

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  Ariel H.

  • May 30, 2023 13:29

  Hi Willy,

  To ensure ongoing assistance, I will transfer this matter to our senior support via a new private ticket. You should receive a notification shortly. This would allow you to continue the discussion regarding this matter within the newly created ticket.

  Once again, thank you for your patience and understanding.

  Best regards,
  Ariel H.

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