Brizy not loading, spinning wheel

Matias Peña

• May 17, 2023 12:07

I'm trying to edit a page with Brizy but the loading wheel keeps spinning and the builder never loads.

- First time trying to edit a page in months.

- All plugins updated

- No new plugins have been added

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• 

  Ariel H.

  • May 17, 2023 12:17

  Hi Matias,

  Thank you for contacting us.

  Please try the following steps and see if this will help:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.
  3. If by any chance you have embedded custom code on your pages, please try to temporarily remove it and see if this makes any difference.
  4. Also, try raising the PHP memory limit to at least 256MB or higher.
  https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

  If all the above didn't help, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/15388171823377
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Matias Peña

  • May 17, 2023 13:35

  Thank you Ariel. I figured out the problem.

  Apparently it was because the Page was set to Draft and not yet Published. That's strange as I was able to edit pages with Brizy before even though they were in Draft mode.

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