Nu pot sa introduc mai multe imagini in articole - Bug?

Terra Sacrae Srl

• May 15, 2023 13:12

Salutare.
Nu pot sa introduc mai multe imagini in articole pentru ca imi ia automat imaginea reprezentativa. Am nevoie de ajutor. Multumesc
https://i.imgur.com/Q225DLf.jpg 

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  Ariel H.

  • May 15, 2023 13:29

  Hi Terra,

  Thank you for reaching out to us.

  To help us understand the issue better, could you please provide us with additional information about the problem you are experiencing? Specifically, could you please provide us with a screencast demonstrating the issue? This will help us to reproduce the issue on our end and find a solution for you.

  I am looking forward to your response.

  Best regards,

  Ariel H.

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  Terra Sacrae Srl

  • May 15, 2023 16:33

  I can give you access to admin (it's a work in progress)

  The only way that I can put a second image to an article is trough "galery". If I put one image it will be changed to representative image.

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  Ariel H.

  • June 01, 2023 14:43
  • Edited

  Hi Terrra,

  Thank you for the update.

  Please try the following steps and see if this will help:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.
  3. If by any chance you have embedded custom code on your pages, please try to temporarily remove it and see if this makes any difference.

  If all the above didn't help, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/15328938267409
  WordPress Admin URL: 
  Username:
  Password:
  URL of the affected pages: 

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Terra Sacrae Srl

  • May 17, 2023 04:02
  • Edited

  Hello
  I already did everything
  Login link
  
  ---------------------------------- 

  user **********************
  password in the mail
  
  Affected pages: articles.

  -------------------------------

   

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  Ariel H.

  • May 17, 2023 11:52

  Hi Terra,

  Thank you for the update.

  Unfortunately, we didn't receive the password, we also tried password recovery using our email address but did not receive the password reset link.

  Please ensure that the email address you have set up for this new user account is communitysupport@brizy.io.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Terra Sacrae Srl

  • May 26, 2023 19:54

  Done again.

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  Ariel H.

  • June 01, 2023 14:45

  Hi Terra,

  Thank you for your patience.

  It seems that the problem you're experiencing is connected to a faulty migration of your website. If you previously moved this website from a different server, we recommend attempting the migration process once again.
  Additionally, please ensure that your server is running PHP 8.0 or a newer version.

  If the issue persists, we kindly request temporary access to your FPT/cPanel so we can further check the issue.

  Best regards,
  Ariel H.

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