Brizy Builder stuck at loading

Steve Oswald

• May 09, 2023 15:00

Hi there,

my Brizy Builder is stuck at the loading screen. I already disabled all other plugins and switched to the default screen without success.

My versions are:
Brizy: 2.4.18
Brizy Pro: 2.4.17

Kind regards
Steve

0

• 

  Ariel H.

  • May 09, 2023 15:14

  Hi Steve,

  Please also try raising the PHP memory limit to at least 256MB or higher (512MB is preferred).
  https://blog.hubspot.com/website/wordpress-php-memory-limit

  If this doesn't help, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/15179499828881
  WordPress Admin URL: 
  Username:
  Password:
  URL of the affected pages: 

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ariel H.

  • May 09, 2023 16:32

  Hi Steve,

  Thank you for your cooperation.

  It appears to be working at my end, as confirmed by this screencast - https://youtu.be/XBMjXFRCIVk

  Please try using another browser and see if this makes any difference.  If this didn't help, also check if you have any security software running in the background and add your website to the exception list.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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• 

  Steve Oswald

  • May 09, 2023 17:48

  Hi Ariel,
  
  thank you for your feedback. You're right! It's working in Firefox, but not in Chrome or Edge. I even tried a completly different PC without success. For now I will just stay with Firefox. Thank you for your support!
  
  Kind regards,
  Steve

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