Brizy Templates preview

Maarten Dijkman

• November 07, 2023 09:08

Hello Brizy team, 

First off, I am really happy with Brizy. Great product and the frequent updates add nice new features. Unfortunatly it seems that the latest once has caused a little bug. 
If I load a Global Block in to my Brizy Template (for the Blog/ Blog overview) It does not show in the workspace anymore. Also it does not show in the Block Organise/reorder menu anymore. 
This means I am unable to change it, remove it or change the order. 
When I open the preview of the site the global blocks are visible. 

Could you check if this is indeed a bug in the system? 

Kind regards,
Maarten

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  Ariel H.

  • November 07, 2023 11:26

  Hi Maarten,

  Thank you for your feedback and we appreciate your ongoing support.

  Could you kindly verify whether the issue persists when you temporarily deactivate all other plugins except for Brizy and Brizy Pro? Additionally, please try to switch temporarily to another theme to see if this resolves the issue.

  If this made no difference, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14923273102610
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Maarten Dijkman

  • November 07, 2023 14:10

  Hi Ariel, 
  
  Thank you for your reply. I switched all plug-ins off (there weren't many anyway) and I changed the theme. 
  Unfortunately that did not resolve anything so I've added you as a Admin user to the site. 
  
  The steps to reproduce are: 

  • Go to Brizy / Templates
  • Select one of the 2 Templates (Blog / Blog Overview) and edit with Brizy
  • Now click + to add new Block and select one of the Global Blocks. 
  • Result: Nothing gets added in the editor, but if you preview the site you see the block has been added. 

  Thanks for looking in to this.

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  Ariel H.

  • November 07, 2023 14:37

  Hi Maarten,

  Thank you for your cooperation, we received the login details.
  Currently, one of the templates is locked for editing, it looks like somebody is still working on this template - https://prnt.sc/DgoLGpocI9Lz
  Please close the page at your end, so we can check this issue.

  Best regards,
  Ariel H.

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  Maarten Dijkman

  • November 07, 2023 14:39

  Hi Ariel, 
  
  Just closed the template. Should be available for you to investigate now.

  Maarten

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  Ariel H.

  • November 07, 2023 16:30

  Hi Maarten,

  Thank you for your cooperation.

  Upon checking, it appears that the template was not originally included in the display conditions. We set it to "All" so that it will also be displayed in the templates - https://prnt.sc/PjeTv17BQiyb

  Here is the updated appearance of the template following the above-mentioned changes - https://prnt.sc/7CEZbhC8bq2e

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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