Skip to main content

Brizy global block not showing in the edit brizy view but is showing on the published page

T. KUPERUS

We have made a test enviroment for a client we would like to make use of the global feature in Brizy Blocks but it still seems it's giving problems. On the following page: https://mystifying-dijkstra.185-158-196-68.plesk.page/products/exxfire-750-cnf/ I made a brizy template for products. In the Brizy Template I made a Post section: CNF Product line (bottom of the page) and made it into a global block. After that it disapeared completely from the Edit brizy view but is still showing on the published page. I can't edit or remove the block now.

Kind regards

0

Comments

4 comments

Date Votes
  • Ariel H.

    Hi,

    Thank you for reaching out to us.

    There is a possibility that the block in question is being served from cache. If you have any caching plugins or server-side caching enabled, please consider temporarily deactivating them to check if this resolves the issue.

    Otherwise, this is something we would like to investigate from your dashboard. Kindly share your WordPress credentials, so we can take a closer look into this issue.

    Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/14824164801298
    WordPress Admin URL:
    Username
    Password

    Please make a full backup of your site as a precaution before providing us access.

    Best regards,
    Ariel H.

    0
  • T. KUPERUS

    Hi I just send the login details, we don't use a caching plugin yet.
    The template with the problem is: Product – CNF – Single — Brizy Template

     

    0
  • Ariel H.

    Hi,

    Thank you for your cooperation.

    We managed to resolve this issue by saving the template as a layout and importing it into a new template. 
    It appears that the problem you faced is a glitch with global blocks. To prevent similar issues in the future, please ensure to remove all display conditions before permanently deleting a global block
    This is demonstrated on this screencast - https://youtu.be/GAdL6ZnWzc0

    You'll find that the global block is no longer visible on this page: https://mystifying-dijkstra.185-158-196-68.plesk.page/products/exxfire-750-cnf/

    If you have any further questions, please let us know.

    Best regards,
    Ariel H.

    0
  • Joert Edink

    Thank you Ariel,

    I will keep this in mind for the future

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

Ask a Question