Brizy global block not showing in the edit brizy view but is showing on the published page

T. KUPERUS

• November 02, 2023 11:55

We have made a test enviroment for a client we would like to make use of the global feature in Brizy Blocks but it still seems it's giving problems. On the following page: https://mystifying-dijkstra.185-158-196-68.plesk.page/products/exxfire-750-cnf/ I made a brizy template for products. In the Brizy Template I made a Post section: CNF Product line (bottom of the page) and made it into a global block. After that it disapeared completely from the Edit brizy view but is still showing on the published page. I can't edit or remove the block now.

Kind regards

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  Ariel H.

  • November 02, 2023 12:50

  Hi,

  Thank you for reaching out to us.

  There is a possibility that the block in question is being served from cache. If you have any caching plugins or server-side caching enabled, please consider temporarily deactivating them to check if this resolves the issue.

  Otherwise, this is something we would like to investigate from your dashboard. Kindly share your WordPress credentials, so we can take a closer look into this issue.

  Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14824164801298
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your site as a precaution before providing us access.

  Best regards,
  Ariel H.

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  T. KUPERUS

  • November 02, 2023 13:02

  Hi I just send the login details, we don't use a caching plugin yet.
  The template with the problem is: Product – CNF – Single — Brizy Template

   

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  Ariel H.

  • November 02, 2023 14:05

  Hi,

  Thank you for your cooperation.

  We managed to resolve this issue by saving the template as a layout and importing it into a new template. 
  It appears that the problem you faced is a glitch with global blocks. To prevent similar issues in the future, please ensure to remove all display conditions before permanently deleting a global block
  This is demonstrated on this screencast - https://youtu.be/GAdL6ZnWzc0

  You'll find that the global block is no longer visible on this page: https://mystifying-dijkstra.185-158-196-68.plesk.page/products/exxfire-750-cnf/

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Joert Edink

  • November 03, 2023 19:56

  Thank you Ariel,

  I will keep this in mind for the future

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