Problème formulaire de contact

Manon Torchard

• November 02, 2023 07:53

Bonjour,

J'ai un gros soucis avec les formulaires de contact. Ils tombent souvent en erreur et bien sur je ne suis pas informée. Donc je ne recois plus de demandes client. J'essaie de les réparer tant bien que mal mais parfois après avoir tout essayé je n'y parviens pas.. Avez-vous une solution ?

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• 

  Ariel H.

  • November 02, 2023 10:50

  Hi Manon,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Kindly share the WordPress credentials with us, so we can take a closer look into this issue.

  Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14817473771538
  WordPress Admin URL:
  Username:
  Password:
  URL of your contact form:

  Please make a full backup of your site as a precaution before providing us access.

  In the meantime, kindly review the Leads section to check if your messages are found there - https://imgur.com/KPPqJr3

  Best regards,
  Ariel H.

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  Ariel H.

  • November 03, 2023 08:58

  Hi Manon,

  Thank you for your cooperation.

  It appears that there is no designated recipient email address in your form settings, which is why you're not receiving the emails from your site.

  Attached is a screencast instruction for configuring your contact form correctly - https://youtu.be/th9UMY-wqJg

  The issue has been replicated on this page: https://www.1-one.fr/form-test/
  Please feel free to delete this page as required.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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