Brizy Slider

Chima Ihenacho

• October 31, 2023 09:40

Hello, please i  noticed this morning that my brizy slider is no longer visible on my home page. Please i would like support on this.

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  KC George

  • October 31, 2023 10:05

  Hi Chima,

  Please let us know on which project you are having this issue. Please share the project URL.

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  Chima Ihenacho

  • October 31, 2023 10:16

  Okay. This is the Url https://mygracetograce.com/

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  KC George

  • October 31, 2023 10:35

  Hi Chima,

  I see the slider on your homepage hero section.  

  

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  Chima Ihenacho

  • October 31, 2023 11:16

  its not showing on my end, i can see the navigation arrows on both sides but i cant see the banner. please can you help. The banner is not dropping down for me to see

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  Ariel H.

  • October 31, 2023 11:39

  Hi Chima,

  Thank you for keeping in touch.

  It appears that the problem you're encountering is probably a result of a conflict. We kindly request you to attempt the following steps to see if they can provide a resolution.

  1. Deactivate one plugin at a time and check if the issue is resolved after each deactivation. This will help identify if the problem is caused by a specific plugin.
  2. Temporarily switch to a different theme and observe if the issue persists. This will help determine if the theme is causing the problem.

  If the above steps do not resolve the issue, we kindly request temporary access to your WordPress Admin credentials. Please add us as a user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14775626596114
  WordPress Admin URL:
  Username:
  Password:

  Please ensure that you have a full backup of your website before granting access, as a precaution.

  Best regards,
  Ariel H.

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