Images Not Showing Up

Tyler Fulcher

• April 19, 2023 16:36

When I edit my page in brizy, the images I upload do not show up. They also do not show up whenever  I preview or publish the page.

The images that are associated with the blocks I import from Brizy will show up, but I cannot change them.

0

• 

  Ariel H.

  • April 20, 2023 10:09

  Hi Tyler,

  Thank you for contacting us.

  Please try the following and see if this will help.

  1. Try to temporarily switch to another theme and see if this will resolve the issue.
  2. If switching themes, didn't help, also try to disable all other plugins besides Brizy and Brizy Pro, and see if this makes any difference.
  3. This could also occur if you have embedded codes into your pages. If this is the case, please try to temporarily remove them and see if this fixes the issue.

  If all the above fails, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14679912836497
  WordPress Admin URL: 
  Username:
  Password:
  URL of the affected page/s:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

  0
• 

  KC George

  • April 26, 2023 11:17

  Hi Tyler,

  We apologize for not getting back earlier. 

  You have installed WordPress two times on this project. The second installations on WordPress is under the folder 'home'. Please have a look at this screenshot. https://jumpshare.com/v/S3A1cClJyv7gdvGw5uBN Because of a certain redirect rule in your .htaccess file, the HTTP requests were getting redirected from one instance of WordPress to another. We have removed the redirect rules to fix this issue.

  The images are now showing fine in your Brizy editor. Please check  

  0

Please sign in to leave a comment.