Wordpress cannot find my licence key

Keith Thompson

• October 25, 2023 13:49

Second request - I am about to switch to Elementor.

When I try to activate Brizy Wordpress says "Licence key not found". I've used two licences by doing this.

 

 

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  KC George

  • October 25, 2023 14:56

  Hi Keith,

  We apologize for the inconvenience. 

  The message "Licence key not found" indicates that there is an underlying issue and some troubleshooting is required to get to the root of this error. Can you give us access to your WordPress Dashboard to help you with this error. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/14658825403922
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know here when you send us the email.

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  Keith Thompson

  • October 25, 2023 21:33

  email has been sent

  Keith

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  KC George

  • October 26, 2023 05:45

  Hi Keith,

  I could sign into your WordPress Dashboard; however only 2 sections of your Dashboard are accessible.  

  

  Can you please check the Role assigned to the user you have created for us?

   

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  Keith Thompson

  • October 26, 2023 19:12

  Changed your role to admin

  Keith

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  Ariel H.

  • October 27, 2023 09:14

  Hi Keith,

  Thank you for the update.

  It appears that Brizy Pro was not installed, which explains the unavailability of the license tab. Brizy and Brizy Pro work in conjunction with each other. I've taken the liberty of installing it for you, following the steps outlined in this link: https://support.brizy.io/hc/en-us/articles/360019679472-How-to-install-Brizy-PRO-and-activate-your-PRO-license.

  All that remains is for you to log in to your account dashboard and navigate to the WP License tab to locate your license key.

  If you have any additional inquiries, please don't hesitate to reach out.

  Best regards,
  Ariel H.

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  Jarka Jarmola

  • October 27, 2023 14:38

  Hi Brizy, small suggestion:  In the license page can you show the whole license string instead of truncating it?

  Clicking that (full key) is not obvious.    People are used to copying and pasting, and in this case they may copy just a substring of the key and paste it into the activation box.    

   

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  Ariel H.

  • October 27, 2023 14:46

  Hi Jarka,

  Thank you for your suggestion. We appreciate your input and will certainly consider your feedback regarding the license page display. Your suggestion will be taken into account for future improvements.

  Best regards,
  Ariel H.

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  Keith Thompson

  • October 31, 2023 13:08

  Oh Brizy, Brizy, Brizy . . . . . Colleague helped me solve this: The propblem was: I double clicked this and copied it to clipboard . . . FRPK76------------------… (full key) INSTEAD of pressing "full key" This is BAD . . . . . Hours of my time and three calls to support . . . Surely a million others must have made the same mistake??? Keith 

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  Ariel H.

  • October 31, 2023 13:54

  Hi Keith,

  Thank you for sharing your feedback. As I mentioned in my previous response to Jarka, we will carefully consider your suggestions for future improvements.

  Best regards,
  Ariel H.

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