Brizy is not loading

Jelle Wijers

• October 25, 2023 05:37
• Edited

When I open wordpress everything is working fine, but when I want to edit with brizy it just stays stuck on the loading screen...

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  KC George

  • October 25, 2023 07:07

  Hi Jelle,

  If you are seeing a looping pre-loader when trying to edit a Brizy page, it indicates that that a piece of software in your hosting environment is interfering with Brizy editing. To fix the problem, please sign in to your hosting account and check if you see a 

  • Security system
  • Malware protection
  • Firewall
  • DDOS

  in your server management system (like cPanel). Disable these systems one at  a time and see if that makes a difference.

  Please also check if you have installed a security plugin in your WordPress Dashboard. Deactivate the plugin and check if the error disappears. Once you identify the interfering software, please relax the security restrictions to allow Brizy editing, in consultation with your hosting company.

  Please contact us again if you need assistance in identifying the interfering software. We will require access to your WordPress Dashboard to troubleshoot this for you.

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  Jelle Wijers

  • November 01, 2023 06:07

  Hi there, Still haven’t been able to solve the problem, can you help me out please... Thanks Jelle

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  Ariel H.

  • November 01, 2023 09:57

  Hi Jelle,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Kindly share the WordPress credentials with us, so we can take a closer look into this issue.

  Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14645647382930
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  In the meantime, this issue might be coming from a compatibility issue between Brizy and either a plugin or your theme.

  Please consider trying the following steps and observing whether they offer a solution:

  1. Deactivate one plugin at a time and check if the issue is resolved.
  2. Temporarily switch to another theme and observe if the problem persists.

  In addition, please ensure that you are already using the most recent versions of Brizy and Brizy Pro.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Ariel H.

  • November 02, 2023 09:35

  Hi Jelle,

  Thank you for your cooperation.

  I tried to log in to your site with the credentials provided, however, it doesn't work - https://prnt.sc/C6b9emjEcxcD

  Could you kindly review the credentials and resend them, so we can inspect your website?

  Best regards,
  Ariel H.

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  Jelle Wijers

  • November 03, 2023 19:55

  Can you try with "w#QuiL

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  Jelle Wijers

  • November 03, 2023 19:56

  Any update? 

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  Jelle Wijers

  • November 06, 2023 07:37

  Good morning, Would love to get an update, haven’t been able to update my site in 3 weeks. Please help me out :/ With kind regards, 

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  Ariel H.

  • November 06, 2023 08:30

  Hi Jelle,

  Regrettably, the new password didn't work as expected. We copied and pasted it directly from the email, but it still didn't work - https://youtu.be/vPPom_9OBu4
  Please assign the email address of this new user account to communitysupport@brizy.io so that we can initiate a password recovery in case the login credentials fail.

  Best regards,
  Ariel H.

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