There has been a critical error on this website.

Ryan Janse Van Rensburg

• October 24, 2023 06:14

when having my brizy pro license active and try to update it all my websites get the fatal error 

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  Ariel H.

  • October 24, 2023 10:07

  Hi Ryan,

  Thank you for reaching out to us.

  The likely cause of this issue is due to a conflict. To address this issue, we suggest following these steps:

  1. Temporarily deactivate all plugins except for Brizy and Brizy Pro. Update and check to see if this resolves the fatal error.
  2. If the error is resolved, navigate to your plugins area and reactivate your other plugins one by one while testing your site after each activation. This step will help you identify which plugin is causing the issue.
  3. Additionally, consider temporarily switching to another theme to determine whether the issue might be related to your current theme.

  If all the above didn't help, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14621672642962-
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ryan Janse Van Rensburg

  • October 25, 2023 21:25

  WordPress Admin URL:---
  
  

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  Ariel H.

  • October 26, 2023 08:47

  Hi Ryan, 

  Thank you for your cooperation. Rather than updating Brizy Pro, we opted to remove it and then installed the most recent version, and it appears to have resolved the issue.

  Please observe and let us know if you have any more issues.

  Best regards,
  Ariel H.

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