- No acces to media

Francois Foucault

• April 12, 2023 15:33

Hello 

I can't access the media library 
Can you help me? 

Thank you 

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  Ariel H.

  • April 12, 2023 15:41
  • Edited

  Hi Francois,

  Thank you for reaching out to us.

  To help us understand the issue better, could you please provide us with additional information about the problem you are experiencing? Specifically, could you please provide us with the exact steps you took when you encountered the issue? Screenshots or a screencast will also help.

  This will help us to reproduce the issue on our end and find a solution for you.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Francois Foucault

  • April 12, 2023 15:42

  Well, it's a little tricky because I don't know what to answer you, I'm on a product page but the problem is also on the whole bluider. Maybe a firewall problem, a security protection, but I can't figure out the problem. 

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  Francois Foucault

  • April 12, 2023 15:44

  The wheel locks and freezes 

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  Ariel H.

  • April 12, 2023 15:55

  Hi Francois,

  Thank you for the update.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14488493303697
  WordPress Admin URL: 
  Username
  Password

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

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  Francois Foucault

  • April 12, 2023 15:58

  Access ok 👍 

  there is only one product 
  you can see for yourself. 

  Tkxs 

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  Francois Foucault

  • April 12, 2023 19:32

  this ok . 

  I managed to find out where the problem comes from.
  it is an iubenda | All-in-one Compliance for GDPR extension that is in conflict.

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  KC George

  • April 13, 2023 05:47

  Hi Francois,

  There is a specific setting in Iubenda which can conflict with Brizy. In your WordPress Dashboard under Iubenda - Cookie Solutions - Configure - Plugin Settings please try disabling the option "Automatically block scripts detected by the plugin" and check if the issue gets resolved. https://jmp.sh/LsRoaqeN If this helps, you can continue to use Iubenda. 

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  Francois Foucault

  • April 13, 2023 07:15

  Hi ! 

  indeed that was the problem 
  Thank you 

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