Wordpress doesn't publish!

Emiliano Leone

• October 16, 2023 23:46

after the last update, when I try to publish a new article the system keeps loading in a loop but doesn't publish

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  KC George

  • October 17, 2023 06:07

  Hi Emiliano,

  If you are seeing a looping pre-loader when trying to edit a Brizy page, it indicates that that a piece of software in your hosting environment is interfering with Brizy editing. To fix the problem, please sign in to your hosting account and check if you see a 

  • Security system
  • Malware protection
  • Firewall
  • DDOS

  in your server management system (like cPanel). Disable these systems one at  a time and see if that makes a difference.

  Please also check if you have installed a security plugin in your WordPress Dashboard. Deactivate the plugin and check if the error disappears. Once you identify the interfering software, please relax the security restrictions to allow Brizy editing, in consultation with your hosting company.

  Please contact us again if you need assistance in identifying the interfering software. We will require access to your WordPress Dashboard to troubleshoot this for you.

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  Emiliano Leone

  • October 17, 2023 07:31

  It's not a hosting problem, I also disabled the security plugin but it still doesn't work

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  Ariel H.

  • October 17, 2023 08:40

  Hi Emiliano,

  Thank you for the update.

  To assist you further, kindly grant us temporary access to your WP Admin. Please add us as a user in your WordPress Dashboard and share the following information with us at communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14471287243538
  WordPress Admin URL:
  Username:
  Password:

  In addition, we will also need access to your FTP or cPanel for direct website file access. Kindly provide:
  cPanel / FTP host:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Emiliano Leone

  • October 17, 2023 14:48

  I tried again but if I publish a post it stays in a loop and doesn't get published. This has been since I installed the Brizy upgrade. Please let me know if we can resolve it

  thanks

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  Ariel H.

  • October 17, 2023 15:37

  Hi Emiliano,

  Thank you for your cooperation.

  I have successfully logged into your site; however, I am unable to reproduce the issue.
  To try and replicate it, I created a new page at this URL: https://emilianoleone.it/support-test/. You can see the process in this video: https://youtu.be/vNkK6bf1XeA.

  As shown, I saved the page without any issues. Would you mind trying a different browser to see if it makes a difference?

  Best regards,
  Ariel H.

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  Emiliano Leone

  • October 18, 2023 07:21

  Hello, I've just send my wordpress user an pwd let me know please 

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  Emiliano Leone

  • October 18, 2023 07:21

  Thanks, it worked. Grazie!!! 

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