brizy

Christopher Burke

• April 05, 2023 18:21

the new update is not working

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  Ariel H.

  • April 06, 2023 11:18

  Hi Christopher,

  Thank you for reaching out to us.

  If by any chance your site is using SG Optimizer, please temporarily disable it and see if this helps resolve the issue.

  Otherwise, to help us understand your concern, could you please provide us with additional information about the problem you are experiencing? Specifically, the exact steps you took when you encountered the issue? Screenshots will also help.
  This will help us to reproduce the issue on our end and find a solution for you.

  Best regards,
  Ariel H.

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  Christopher Burke

  • April 06, 2023 11:34

  When I go to open breezy, it just keeps spinning bump, and comes up

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  KC George

  • April 06, 2023 11:42

  Hi Christopher,

  Do you mean that the Brizy pre-loader keeps looping and the page does not load?

   

  To help you with this issue, we need access to your project. Please add me as a user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/14323723397137
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know here when you send us the email.

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  Christopher Burke

  • April 06, 2023 12:21

  Sent a email

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  KC George

  • April 06, 2023 13:05

  Hi Christopher,

  There is an PHP file /wp-admin/admin-ajax.php which is used for refreshing the page's contents without reloading the page, thus making it interactive to the users. Your server is forbidding this file from loading. It returns a 403 forbidden error. Please see this screenshot https://jmp.sh/jZ4Jnv1k

  Can you please check with your hosting company why the file https://raimosofamityville.com/wp-admin/admin-ajax.php is being forbidden by your server?

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  Christopher Burke

  • April 06, 2023 13:25

  https://raimosofamityville.com/wp-login.php?redirect_to=https%3A%2F%2Fraimosofamityville.com%2Fwp-admin%2F&reauth=1

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  Ariel H.

  • April 06, 2023 15:07
  • Edited

  Hi Christopher,

  I am following up on this issue that you have recently reported.
  My colleague KC found that the issue has something to do with /wp-admin-ajax.php which prevents you from editing your pages.  When admin-ajax.php is blocked by the server and a 403 error is displayed, it means that the server has forbidden the request to access the file. This can happen for various reasons, such as security concerns or misconfiguration of the server settings.

  We suggest that you reach out to your hosting provider, so they can also check where this is coming from.

  Kind regards,
  Ariel H.

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