Images missing, cron error
Hi,
Whenever I try to edit a template I am getting the below error.
[10-Oct-2023 11:29:28 UTC] Cron reschedule event error for hook: brizy-cloud-synchronize, Error code: invalid_schedule, Error message: Esemény ütemezés nem létezik., Data: {"schedule":"5minute","args":[],"interval":300}
Also, when trying to edit an image in wordpress media library the same error is happening.
Caching is disabled and no security plugins are installed.
Could you please advise?
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Hi Peter,
Thank you for contacting us.
This issue typically indicates that a security software in your server is causing interference.
Please verify if you have installed a security plugin for your website. Deactivate the plugin and check if the error disappears. An example is WordFence or a similar plugin.
Otherwise, please also try the following:
1. Log into your hosting provider account panel (e.g., cPanel).
2. Check if any of the following security software is enabled and temporarily disable them one at a time:
- Security system
- Malware protection
- Firewall
- DDOS protectionAfter disabling each security software, test if the issue persists. This process will help identify the software that is causing the interference.
Once you have identified the software causing the problem, contact your hosting company for guidance. They can assist you in relaxing the security restrictions to allow you to edit your pages with Brizy while maintaining the necessary security measures.
About the missing images, please also verify whether you have any optimization plugins installed, and consider temporarily disabling them. If this action resolves the problem, disabling CSS/JS optimization within the plugin settings should rectify the issue.
Please try this and let me know how it goes.
Kind regards,
Ariel H.0 -
There are no security plugins installed in wordpress.
Regarding the hosting provider I do not see any security plugins, also brizy is working fine on another domain on the same server.
Regarding the missing images I forgot to mention that images are missing in the templates and uploading new images is not working either, whenever I try any of these (or editing images in the media library) the cron error is getting triggered.
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Hi,
Thank you for the update.
This is something we would like to investigate from your dashboard. Please provide us with the WordPress credentials, so we can look into this issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io
Community Post link: https://support.brizy.io/hc/en-us/community/posts/14322016132114
WordPress Admin URL:
Username
PasswordPlease make a full backup of your website as a precaution.
Best regards,
Ariel H.0 -
Requested information has been sent
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Hi,
We appreciate your cooperation.Unfortunately, I am unable to pinpoint the root cause of this issue. Would it be possible for you to grant us access to cPanel so that we can conduct a more in-depth check? If this is possible, please send the credentials to our community support email.
Best regards,
Ariel H.0 -
Hi, cPanel credentials were sent in email. Thank you
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Hi,
Thank you for the update.
I've now escalated this issue to one of my colleagues in a private ticket, so they will conduct a more thorough investigation of the issue, and you can expect to receive a response from them as soon as possible.
Best regards,
Ariel H.0 -
Hi, the private ticket (#29103) has been pending for days then it was closed without any updates and the issue isn't fixed either, can I have an update please?
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Hi
We apologize for closing the ticket without resolving the issue. Due to inactivity, the help desk system automatically closed the ticket. My colleague Basharat has opened a follow up ticket for you today. He will keep you informed about the progress we are making on resolving the issue.
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