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Issue with Gravty View and Gravity Flow after last update, need rollback

Kolbjørn Ursin

We have found multiple issues with Gravty View and Gravity Flow after last update.. We have cleared these plugin and, now it looks like it may be Brizy Pro causing the issues.. We urgently need rollback going 1 week +. ( I dont have the release dates). 

Issues:

- Gravity View, data babels stopped loading / displaying

- Gravity Flow workflow steps triggered / run by Gravity View edit, run two User-input steps, instead of only the current as it should.

 

Br K

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Comments

3 comments

Date Votes
  • Ariel H.

    Hi Br K,

    Thank you for reaching out to us.

    If by any chance your site is using SG optimizer or similar plugins, could you please try temporarily disabling it and see if this helps resolve the issue?

    If this doesn't help, please consider using these versions:

    Brizy 2.4.15: https://jmp.sh/ekipsC8i
    Brizy Pro 2.4.14: https://jmp.sh/HkyItjto

    I understand that this is urgent, you might want to copy your live website with current versions of Brizy and Brizy Pro to a staging environment and provide us the login details, so we can further investigate the issue.

    Best regards,
    Ariel H.

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  • Kolbjørn Ursin

    Thank you Ariel When was the release date of these version? It seems that they still contain the bug / issue.. Please send me some with the previus feature set.. Last iteration of 2.3 maybe? To be clear we have had to rebuild some curtail pages using Elmentor. This does fix our issues. With regards to your question.. Is "SG optimizer" Sithe Ground optimizer?? (great if you are clear. Waiting on support takes too long allready, so let's not spend time on clearing abbreviations, or as mentioned not getting reall roll-back versions..) Answer: We do not use it. We are hosted at Hostinger and are running Lightspeed plugin and Lightspeed server.. Med vennlig hilsen/ Best regards Kolbjørn Ursin Daglig Leder / Director, Imagedesk AS and Ursin Co. Ltd. Phone Norway: 47 472 55 555

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  • Ariel H.

    Hi Br K,

    Thank you for the update.

    We have the list here, please check if you can recall which version that was:
    https://www.brizy.io/changelog/

    Could you please provide temporary WP Admin access, so we can take a closer look at this issue?
    We would appreciate it if you could provide us with a staging version of your website so that we can diagnose and troubleshoot the issue without causing any disruption to your live site.

    Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

    Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14320965794961
    WordPress Admin URL: 
    Username
    Password
    Also, include the URL of the affected page/s

    Please make a full backup of your website as a precaution.

    Best regards,
    Ariel H.

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