Image upload feature not working

Michael Woodfield

• April 04, 2023 13:38

I have not changed anything it just suddenly stopped working since last edit a month or so back.

It allowed me to delete the current image but when I click to add a new image nothing happens. I have updated plugins, deactivated all plugins except brizy and pro. I have changed themes. Nothing works. 

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• 

  Ariel H.

  • April 04, 2023 13:46

  Hi Michael,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14286390199441
  WordPress Admin URL: 
  Username
  Password
  Also, include the URL of the affected page/s

  Please make a full backup of your website as a precaution.

  Meanwhile, If by any chance, you used embedded code on this page, please try to temporarily remove it and see if this makes any difference.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Michael Woodfield

  • April 06, 2023 06:31

  User: ...................
  Pass: .....................

  I have removed embed code and tried that before sending a help ticket

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  KC George

  • April 06, 2023 10:05

  Hi Michael,

  Thanks for the username and password. We also need your WordPress Admin URL

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  Michael Woodfield

  • April 10, 2023 06:02

  https://greenhousebarbershop.com/wp-login.php

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  KC George

  • April 10, 2023 11:56

  Hi Michael,

  It appears that the most recent versions of Brizy have a code conflict with the embed code from Elfsight. We'll investigate this and make an effort to make the Elfsight code compatible.

  As a temporary fix, please remove the Elfsight code, save and then refresh your page; this should allow you to add images. You can paste the code back in once the images are added. Please have a look at this video https://jmp.sh/0DEhEWpV

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  Michael Woodfield

  • April 12, 2023 06:29

  You are correct. I was able to complete the edit. Thanks.

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