This page needs a refresh

Alam Uddin

• October 05, 2023 13:37

Hi,

I am trying to add a new global block with different offices but everything I try I get an error message that the page needs a refresh.

I have checked the forum and it seems everything that has been recommended have been done and yet I still have this problem.

Please help!

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• 

  Ariel H.

  • October 05, 2023 13:44

  Hi Alam,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

  Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14205404431634
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

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  Alam Uddin

  • October 06, 2023 12:47

  Hi, Thanks for the prompt reply. I have created a new user, please find details below: WordPress Admin URL: https://xxxx Username communitysupport@brizy.io Password sent to the above email already Thanks, Alam Uddin 

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  Ariel H.

  • October 06, 2023 14:06

  Hi Alam,

  Thank you for your cooperation.

  I've observed that certain server requirements haven't been met on your site, and this could potentially be the root cause of the issue you're facing.

  Kindly request from your hosting provider to:

  1. Install the "extension-zip" on your server.
  2. Update the current PHP version to v7.4 or a higher version.
  3. Increase the PHP memory limit to 256MB or higher for optimal performance.

  Please try this and let me know if this makes any difference.

  Best regards,
  Ariel H.

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