My menu isnt updating

Stacy Duclos

• March 29, 2023 14:17

Hello,

When I put my menu, it doesnt show on my website the page that are on my main menu

The first pic is what I see from my Editor ( and What I would like my website to show) and on the second pic this is what we see on the website.

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  Ariel H.

  • March 29, 2023 15:14

  Hi Stacy,

  Thank you for reaching out to us.

  The issue might be related to caching. If you are using a cache plugin, please flush the cache or temporarily disable it and see if this makes any difference.
  Also, try to preview your site in incognito mode or try another browser and see if this resolves the issue.

  Otherwise, we may need temporary access to your WP Admin login details, so we can further check the issue.

  Best regards,
  Ariel H.

   

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  Stacy Duclos

  • April 05, 2023 15:02

  Hello Ariel,

  Unfortunately, even when i clean the cache or from another browser that doesnt change anything.

  How can I give you my WP Admin login details ?

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  Ariel H.

  • April 05, 2023 15:25

  Hi Stacy,

  Thank you for the update.

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io.

   

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14130446454673

  WordPress Admin URL: 

  Username

  Password

  Also, include the URL of the affected page/s

   

  Please make a full backup of your website as a precaution.

   

  Best regards,

  Ariel H.

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  KC George

  • April 18, 2023 14:44

  Hi Stacy,

  We could access your WordPress Dashboard using the credentials you have provided. However, in the WordPress Dashboard, we do not have access to Plugins and Appearance menus. Access to these menus are required to troubleshoot the issue. 

  Can you please check the role you have assigned to the Brizy user in your WordPress Dashboard?

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  KC George

  • June 20, 2023 08:40

  Hi Stacy,

  Your website header looks identical in the frontend and in the Brizy Editor. 

  • Frontend: https://jmp.sh/O272ceIz
  • Brizy Editor: https://jmp.sh/EV6szAGJ

  Do you still have the menu issue? What steps should we take to reproduce the problem are facing?

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  Stacy Duclos

  • June 20, 2023 18:21

  Hello,

  Yes i still have the same menu issue on my side even when i go on my website from another device

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  KC George

  • June 21, 2023 06:00

  Hi Stacy,

  Can you try accessing your website using an alternate browser on your computer and from another computer/device which uses a different ISP (Internet service Provider)?

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  Stacy Duclos

  • June 26, 2023 07:20

  Hello, I did try and I still see the same thing unfortunately 

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  Ariel H.

  • June 26, 2023 13:32

  Hi Stacy,

  Thank you for staying in touch.

  Unfortunately, we were unable to reproduce the problem on our end as demonstrated on this screencast : https://youtu.be/ebJSd9hOq_w

  We suggest clearing your DNS cache. You can find instructions on how to do this in the following article: https://blog.hubspot.com/website/flush-dns. 

  It may also be beneficial to ask your friends to visit the website and see if they can reproduce the issue. Additionally, testing the website's layout on your smartphone could provide further insights.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Stacy Duclos

  • July 03, 2023 07:03

  Dear Ariel,

  I cleared the DNS a few time but there's still the problem :/ and even with another device or browser it is not working
  Duclos Stacy - Directrice

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  KC George

  • July 03, 2023 07:32

  Hi Stacy,

  Can we see this issue on your computer during a Zoom call? Please let me know your time zone and a good time to have a Zoom call to look at this issue. (I live in India)

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  Stacy Duclos

  • July 10, 2023 06:23

  Hello,

  I succedeed to fix the problem deleting the menu to recreate a new one.

  Thank you very much !
  Duclos Stacy - Directrice

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