Contact form - display

Pavel Šuba

• September 27, 2023 21:52

Hello, I have one more issue with the fields in the form.
In the Czech version, the Apartment selection field appears well; see the first picture.

Unfortunately, when it is in the English version, it doesn't appear fully; see the second picture.
This is the website: https://hotelalster.cz/en/rezervace/ 

Can you please help me?

 

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• 

  Ariel H.

  • September 28, 2023 09:54

  Hi Pavel,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

  Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14033696751890
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

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  Pavel Šuba

  • September 28, 2023 13:55

  Thank you for your fast response. I value it.

  I have sent you an email with the login details.

  Kind Regards,

  Pavel

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  Ariel H.

  • September 28, 2023 15:48

  Hi Pavel,

  Thank you for your cooperation.

  It seems that there is a glitch occurring during the translation process when using the Select field in the form element. To work around this issue, I recommend temporarily changing the Select field to the Checkbox field. This should help resolve the problem.
  
  

  I have already reported this issue to our senior support team for further investigation.

  Best regards,
  Ariel H.

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  Pavel Šuba

  • September 29, 2023 10:53

  Thank you. I believe that this solution will satisfy my client. 

  Will you update me on when the glitch will be fixed in case the client wants the original design?

  Kind Regards,

  Pavel

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  Ariel H.

  • September 29, 2023 11:00

  Hi Pavel,

  It appears that the credentials you provided no longer work. Would you be able to create a staging version of your website where the issue could be replicated, so we can further investigate the issue?  If this is possible, please also send us the credentials.

  Best regards,
  Ariel H.

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  Pavel Šuba

  • September 29, 2023 11:11

  Hi Ariel,

  I have sent you and email.

  In terms of the staging version, is it enough to duplicate that particular page and work on the duplicate?

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  Ariel H.

  • September 29, 2023 12:01

  Hi Pavel, 

  Please also update the login URL, the previous link also no longer works.

  Kind regards,
  Ariel H.

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  Pavel Šuba

  • September 29, 2023 12:33

  Hi, I am sorry. I didn't copy the slash at the end of the address. 
  httpsxxxxx

  I have created a duplicate of that page called "DUPLICATE - rezervace"

  I hope the log in will work this time. 

  Thank you.

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