Unable to use brizy 2.4.16 in wordpress its saying to use 2.4.17 or newer

Prajwal Rodrigues

• March 23, 2023 12:24

Unable to use brizy 2.4.16 in wordpress its saying to use 2.4.17 or newer

Help me in installing the same.

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  Ariel H.

  • March 23, 2023 12:59

  Hi Prajwal,

  Thank you for reaching out to us.

  Please ensure that Brizy / Brizy Pro are up-to-date.
  Occasionally, the updates don't show in the plugins area, so you need to go to Updates and from there you should find the option to update all your plugins including Brizy or Brizy Pro. 
  Screenshot - https://prnt.sc/W8_0_whWmT_O

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Prajwal Rodrigues

  • March 24, 2023 11:16

  Brizy PRO requires Brizy Free 2.4.17 or newer. BRIZY PRO IS NOT RUNNING.

  This above message its showing after installing brizy pro in wordpress, brizy is not showing
  Brizy Pro has only 2.4.16 wordpress is not supporting 2.4.16 
  PLease give me solution 

  

  

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  Ariel H.

  • March 24, 2023 12:20
  • Edited

  Hi Prajwal,

  Thank you for the update.

  You will also need to install Brizy Free version as it complements the other.
  https://support.brizy.io/hc/en-us/articles/360019679412-How-to-Install-Brizy-FREE

  

  Best regards,
  Ariel H.

   

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  Philipp Wedel

  • March 24, 2023 14:19

  This isnt a Wordpress issue but a Brizy one. All other plugins update fine. ATM some sites have crahshed again, stating that Brizy is up to date with pro on 2.4.14 where .16 is the one needed. Wouldnt be to bad if the templates wouldnt stop working because of the older version…

  Other sites stating that Brizy pro isnt running at all cause its on .14…

   

  This is coming up every 5 updates or so, please fix this!

   

   

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  Ariel H.

  • March 24, 2023 14:26

  Hi Philipp,

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/13973301863185
  WordPress Admin URL: 
  Username
  Password

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Philipp Wedel

  • March 24, 2023 14:28

  Hi, I cant have my clients sites staying broken - sorry. If I face the issue again, ill try to set up a staging before updating them manually. 

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