Different popups links open the same popup

T. KUPERUS

• March 22, 2023 10:24

Different popups links open the same popup. I read this is a known issue and Brizy is working to fix it in the followng thread. There it is mentioned the the fix is to revert to an old brizy plugin but this is getting quit old:

• Brizy 2.4.12: https://jmp.sh/pJmV5bN6
• Brizy Pro 2.4.11: https://jmp.sh/eJNcm0Jn

We are now at Version 2.4.17 

When wil this be fixed an why is it taking so long?

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  KC George

  • March 22, 2023 10:49

  Hi T. Kuperus,

  The issue mentioned in the thread you have referenced above could be different. Two popups appear one on top of the other when you add one popup to a website's homepage. Two clicks on the close button are required to close the popup. 

  Do you have the same problem? If not, could you kindly elaborate on what you mean when you say that different pop-up links open the same pop-up. If this is happening on a specific page, kindly give us the URL of that page and let us know what we need to do to track down this problem.

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  T. KUPERUS

  • March 22, 2023 11:32

  Hi George,

  I created a video to explain my situation:

  https://drive.google.com/file/d/1O1-KXJacUS1-VHMlqgViqUAoetELIhf9/view?usp=share_link

  Thanks for looking into it!

   

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  Ariel H.

  • March 22, 2023 16:08

  Hi,

  Thank you for the update.

  KC is offline today, I hope you don't mind me stepping in.

  I tried to reproduce the issue based on your screencast; however, the issue doesn't occur in my test environment.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/13940335090577
  WordPress Admin URL: 
  Username
  Password

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  T. KUPERUS

  • March 23, 2023 10:22

  Hello Ariel,

  The website is still under development and is closed off for now. When its live can I contact you again about this?

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  Ariel H.

  • March 23, 2023 10:30

  Hi,

  Thank you for the update.

  Please get back to us whenever your site is live by replying to this post, so we can further assist you.

  Best regards,
  Ariel H.

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