Alpine lodge layout buttons don't display

Sue Dwyer

• March 16, 2023 00:18

A error happened while trying to display this element.

This is with every button on all the layouts in this pack.

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  Ariel H.

  • March 16, 2023 10:32
  • Edited

  Hi Sue,

  Thank you for reaching out to us.

  Unfortunately, we don't have enough information to reproduce the problem. Could you please provide us with some screenshots or a short screencast to demonstrate the issue you have encountered? 
  This will give us a better understanding of the issue and possibly provide a solution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Sue Dwyer

  • March 17, 2023 06:30

  Hi Ariel, here are the screen shots, every button in a layout says this. Talk soon, Sue 

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  Sue Dwyer

  • March 17, 2023 06:30

  Hi, the same is happening with all the templates. I have the most up to date brizy pro. 

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  Ariel H.

  • March 17, 2023 09:09

  Hi Sue,

  Thank you for keeping in touch.

  Unfortunately, the screenshots were not included in your reply.
  Please attach them using this icon - https://prnt.sc/G2j79GPjtkUD

  Or you can use Light Shot to take the screenshots.

  Best regards,
  Ariel H.

   

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  Sue Dwyer

  • March 20, 2023 09:41

  I have fixed the issue by using Chrome browser instead of safari. 

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  Ariel H.

  • March 20, 2023 09:46

  Hi Sue,

  Thank you for the update.

  For some reason, the screenshots you were sending are being blocked.
  Could you please provide us with the WordPress credentials, so we can look into this issue further?   

  Please add us as a user to your WordPress Dashboard if you need assistance with this. Please send the following details to:  arielh01@proton.me

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/13778919115793
  WordPress Admin URL: 
  Username
  Password

  You may also send the screenshots here.

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

   

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