All licences have expired AGAIN!!

James Deadman

• September 15, 2023 06:44

EVERY MONTH I have to contact you. 

EVERY MONTH my licenses expire even though I AUTOMATICALLY pay you. 

If you cannot correct permanently I want a full refund for every month I have used Brizy. 

I have clients complaining every month that their pro modules are now not working, because your system cannot do a simple refresh of a license when you get paid. 

Correct it immediately! 

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• 

  Ariel H.

  • September 15, 2023 09:48

  Hi James,

  Thank you for reaching out to us.

  If you are using WP multisite, I recommend trying the solution provided in this support thread: 
  https://support.brizy.io/hc/en-us/community/posts/13032827085202

  If you are not using WP multisite, please grant us temporary access to your WP Admin credentials so that we can investigate the issue further. Please add us as a user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/13740494279442
  WordPress Admin URL:
  Username:
  Password:

  Additionally, I recommend creating a full backup of your website as a precautionary measure.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  James Deadman

  • September 15, 2023 10:48

  Ariel, what on earth are you on about. 
  
  
  
  
  I paid on the 13th automatically, yet you do not renew my WP licenses. 

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  KC George

  • September 16, 2023 05:58

  Hi James,

  We apologise for Ariel's earlier comment. My colleague was unaware of the previous exchanges you had with us.

  We have added another month to the validity of your licenses, as stated in a response to another forum post. We hope that the corrective measures we have taken will yield positive results for you in the coming months.

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  James Deadman

  • October 20, 2023 07:01

  Nope. all expired again. 

  This is just getting ridiculous now. 

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  KC George

  • October 20, 2023 13:24

  Hi James,

  We have manually extended license validity again.

  Most other users do not face this issue. If it happens again, we will explore the possibility of creating a new account and moving your subscription to the new account.

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  James Deadman

  • December 18, 2023 09:38

  And here we go again. Expired when you've been paid. 

  PLEASE RENEW ASAP

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  KC George

  • December 18, 2023 09:54

  I have manually renewed the licenses. 

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  James Deadman

  • December 18, 2023 10:06

  I need a solution, not a constant manual renewal

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  KC George

  • December 19, 2023 08:44

  Hi James,

  For the past few months, we have been working to resolve this issue with your account without success. This problem is unique to your account. We will dedicate more effort to looking into the problem with your account in the upcoming week. I hope we can find a solution.

  The validity of licenses may be automatically extended upon renewal if you purchase the same plan and sign up using a different email address. For other clients, this works well. You might want to consider this option in case we are unable to identify the root of the problem.

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  James Deadman

  • January 10, 2024 13:07

  It's been 22 days. 
  
  Any luck?

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  KC George

  • January 11, 2024 06:25

  Hi James,

  After some investigation, we have decided to reprogram the licencing module in our subscription management system. This may take sometime. 

  In the meantime, I will manually update the license validity for your licenses every month to ensure that your licenses never expire. I have set reminder for me to do this every month.

   

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  KC George

  • August 19, 2024 02:52
  • Edited

  Hi James,

  We now have a new license management module in our subscription management system. After your next subscription renewal on September 14, 2024, please check to see if your license validities have been extended for another month.

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