Not able to send email from contact form

Ryan Mccain

• March 12, 2023 22:58

Hello, I've tried to use the contact form, through WordPress and SMTP, and none of them works. My WordPress is allowed to send emails, and also the SMTP that I used is able to send, is not Gmail, is a custom email on my own mail server.

I'm using Brizy Pro Version 2.4.17 on WordPress version 6.1.1.

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  Ariel H.

  • March 13, 2023 12:08

  Hi Alexandru,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

  Please add us as a user to your WordPress Dashboard if you need assistance with this. Please send the following details to:  arielh01@proton.me

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/13682112378769
  Contact form page URL: 
  WordPress Admin URL: 
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

   

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