Skip to main content

Starter template wont install

Edward Foord

Please address for me. 

0

Comments

12 comments

Date Votes
  • KC George

    Hi Edward,

    Here is the procedure to setup a website using Brizy starter templates. https://jmp.sh/MRvgW1iW

    Can you describe what happens when you try to install a starter template? Do you get an error? Can you share a screenshot or a screen recording of the issue you are facing when trying to install a Brizy starter template?

    You could consider a service like https://www.loom.com/ for creating a screen recording. 

    0
  • Edward Foord

    Hi, I get the standard error and to contact you

    It used to do that and correct itself

    Now it is very quick to go to the error box

    Best regards,

     

     

    Edward Foord

    0
  • KC George

    Hi Edward,

    We will need access to your WordPress Dashboard to troubleshoot this for you.   Please add me as a user to your WordPress Dashboard if you need assistance with this. Please send the following details to my email: kc.george@brizy.io 

    Please let me know here when you send me an invitation.

    0
  • Edward Foord

    I purchased another license and deleted and reinstalled i…..

     

    Please see below:

     

     

    Best regards,

     

     

    Edward Foord

    0
  • KC George

    Hi Edward,

    May be you tried attaching a file to your email. Unfortunately email attachments do not work with our Forum. Please click on the link https://support.brizy.io/hc/en-us/community/posts/13585941670033 and attach the image in the Forum

    0
  • Edward Foord

    Hi Can you please address this asap. It is your error message that is written into your code. It says there is a problem immediately after trying to install a starter template. I really need to address thanks Ed 

    0
  • KC George

    Hi Edward,

    This does not appear a universal problem with all users. We need access to your project to offer any further help.  Please add me as a user to your WordPress Dashboard if you need assistance with this. Please send the following details to my email: kc.george@brizy.io 

    Please let me know here when you send me an invitation.

    0
  • Edward Foord

    Hi,

    I did already send this, do you have access or do you need more? Thanks

    Best regards,

    Edward Foord

    0
  • KC George

    Hi Edward,

    Looks like I have not received your email. Can you resend it? Please remember to include reference to the Community Post URL: https://support.brizy.io/hc/en-us/community/posts/13585941670033

     

    0
  • KC George

    Hi Edward,

    I have now received your email. (Your previous email was sent to noreply@brizy.zendesk.com)

    However when visiting https://betterhumanity.co/ I get the message "Website Not Found". https://betterhumanity.co/wp-admin/ also returns the same error.

    Please take a help of your hosting provider to resolve this issue. 

    0
  • Edward Foord

    Hi,

    I have given you full access to name cheap thanks…..

    Let me know how you go, I would like this finalised by Monday please…

    Best regards,

    Edward Foord

    0
  • KC George

    Hi Edward,

    I have received your invitation to your Namecheap account. However I am not sure if I have access to your hosting account with EasyWP. When I go to the Apps section of your account, it does not list EasyWP.

    You may need to add me as a user in your EasyWP Dashboard (https://dashboard.easywp.com/) for me to get access to your hosting.  

     

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

Ask a Question