Images Not Loading

Tyler Fulcher

• August 09, 2023 16:54

I can upload pictures to the media files, but when I click to select it and insert it to the page, it does not load. I cannot add any new images to my website.

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• 

  Ariel H.

  • August 10, 2023 08:42

  Hi Tyler,

  Thank you for reaching out to us.

  We have identified an incompatibility between the most recent versions of Brizy and Jetpack Image optimizations. If you have enabled any of the following options, we kindly request you to disable them temporarily to upload images using Brizy.

  • In your WordPress Dashboard under Jetpack – Dashboard, scroll down to the heading “Performance and Growth” and disable the option ‘Image Accelerator’ https://jmp.sh/SU32wfE9
  • Under Jetpack – Settings, under the Performance tab, disable the option ‘Speed up image load times’ https://jmp.sh/neap53iR
  • If you have installed Jetpack Boost, under Jetpack – Boost disable the option ‘Image CDN’ https://jmp.sh/FUSoE1ZP
  • And lastly, if your website is hosted with GoDaddy, please disable CDN: https://in.godaddy.com/help/enable-or-disable-my-cdn-40921

  If this didn’t help, we’d like to look into the issue from your dashboard. Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

  Here are the details we need:
  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/12985408509714
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, please make a full backup of your website.

  
  Best regards,
  Ariel H.

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