Images are disappearing

MJJ KAT

• July 24, 2023 09:36

Some images keep dissappearing. I upload the photo's again. After checking a week or 2 later, some are gone. What is going wrong here?

See video:

https://youtu.be/uErQG9aMwYc

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• 

  Ariel H.

  • July 24, 2023 12:08

  Hi,

  Thank you for the update.

  We'd like to look into the issue from your dashboard. Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

  Here are the details we need:

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/12665592234130
  WordPress Admin URL:
  Username:
  Password:

  URL of the affected page:

  As a precaution, please make a full backup of your website.

  Meanwhile, kindly try to deactivate all other plugins except for Brizy and Brizy Pro to observe if there is any difference. Additionally, consider temporarily changing to a different theme and see if this resolves the issue.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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