server sync

PHILIPPE BERTON

• July 22, 2023 12:15

Hello, 

Tried to install server sync file, followed the instruction but I get Internal server error.

Best regards.

Philippe

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  Ariel H.

  • July 24, 2023 08:23

  Hi Philippe,

  Thank you for contacting us.

  It seems that the issue you are experiencing may be due to file permissions issues or syntax errors in the .htaccess file. You can find more information on this topic by visiting the following link:

  https://support.brizy.io/hc/en-us/articles/360027008491-Server-Sync

  If you continue to experience issues, you may want to consider exporting HTML instead:

  https://support.brizy.io/hc/en-us/articles/360026945332-Export-HTML

  Please let me know if you have any other questions or concerns.

  Best regards,
  Ariel H.

   

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  PHILIPPE BERTON

  • July 24, 2023 08:40

  Hello Ariel,

  Thank you for your reply.

  I removed the five '#' from the file, but it's not working.

  Philippe.

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  Ariel H.

  • July 24, 2023 09:33

  Hi Philippe,

  Thank you for the update.

  Could you please provide us with the workspace, so we can further check the issue?
  https://i.imgur.com/nWnWwcL.png
  We will also need temporary access to FTP to reproduce the issue at our end.
  Please send the necessary FTP login details to communitysupport@brizy.io.
  Here are the details we need:

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/12642647673874
  FTP Host name:

  Username:

  Password:

   

  Best regards,
  Ariel H.

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