Impossibile aggiungere immagini

MARCO GAETANI

• July 21, 2023 11:57

Salve, non riesco più ad aggiungere immagini nel mio sito, il template si blocca e non carica pertanto richiedo cortese supporto, grazie anticipatamente.

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  Ariel H.

  • July 21, 2023 12:03

  
  Hi Marco,

  Thank you for contacting us.

  We have identified an incompatibility between the most recent versions of Brizy and Jetpack Image optimizations. If you have enabled any of the following options, we kindly request you to disable them temporarily to upload images using Brizy.

  1. In your WordPress Dashboard under Jetpack - Dashboard scroll down to the heading "Performance and Growth" and disable the option 'Image Accelerator' https://jmp.sh/SU32wfE9
  2. Under Jetpack - Settings, under the Performance tab, disable the option 'Speed up image load times' https://jmp.sh/neap53iR
  3. If you have installed Jetpack Boost, under Jetpack - Boost disable the option 'Image CDN' https://jmp.sh/FUSoE1ZP

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  MARCO GAETANI

  • July 21, 2023 12:06

  Non ho la voce Jetpack, come posso intervenire?

   

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  Ariel H.

  • July 21, 2023 12:27

  Hi Marco,

  Thank you for the update.

  We'd like to look into the issue from your dashboard. Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

  Here are the details we need:

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/12627082432146
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, please make a full backup of your website.

  Best regards,
  Ariel H.

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  MARCO GAETANI

  • July 21, 2023 12:31

  Inviato tutto

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  Ariel H.

  • July 21, 2023 12:47

  Hi Marco,

  Thank you for your cooperation.

  Upon checking, I've noticed that your website is currently using older versions of Brizy and Brizy Pro (https://i.imgur.com/3KQIFH9.png) along with other plugins that have not been updated for a while. Additionally, your PHP version is outdated (https://i.imgur.com/j9nrOWi.png).

  I kindly request that you update both Brizy and Brizy Pro, as well as all the other plugins on your website. Moreover, I recommend reaching out to your hosting provider and requesting an update to PHP version 8.0 or higher.

  Before proceeding with these updates, it is crucial that you create a backup of your website, so you will have a restore point.

  Please give it a try and let me know how it goes.

  Best regards,
  Ariel H.

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  MARCO GAETANI

  • July 21, 2023 13:23

  Ho aggiornato il PHP e tutti i plugin ma non ho risolto il problema.

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  Ariel H.

  • July 21, 2023 14:10

  Hi Marco,

  It seems there is an issue related to the "iubenda | All-in-one Compliance for GDPR" plugin. The issue disappears when the plugin is disabled, as shown in this video: https://youtu.be/Bx2elVLxi3o.

  It is likely that one of the options within the plugin settings is causing the conflict. To resolve this, I suggest reaching out to iubenda's support team. They might be able to assist you in identifying the specific cause of the conflict.

  In the meantime, I recommend temporarily deactivating the iubenda plugin while you edit your pages. You can enable it again after working on your website and publishing your changes.

  If you have any further inquiries, please feel free to ask.

  Best regards,
  Ariel H.

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  MARCO GAETANI

  • July 22, 2023 07:57

  GRAZIE super gentilissimo e competente!!!

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