New Warning showing after update

Edgar Atukunda

• July 21, 2023 08:46

Warning: Division by zero in /home/customer/www/pridenaturesafaris.com/public_html/wp-content/plugins/brizy-pro/content/placeholders/image.php on line 95

Warning: Division by zero in /home/customer/www/pridenaturesafaris.com/public_html/wp-content/plugins/brizy-pro/content/placeholders/image.php on line 95

Warning: Division by zero in /home/customer/www/pridenaturesafaris.com/public_html/wp-content/plugins/brizy-pro/content/placeholders/image.php on line 95

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  KC George

  • July 21, 2023 09:06

  Hi Edgar,

  Error messages like this usually show up on a WordPress website when WordPress Debug Mode is enabled. You can hide the error message by disabling this mode. Please have a look at this article for the procedure to disable WordPress Debug Mode. Ultimate Guide To Enable Or Disable WordPress Debug Mode: Debugging & Removing Error Lines

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  Edgar Atukunda

  • July 21, 2023 10:36

  Hi George,

  Even after going through the WP Debugging plugin tools and disabling the warning and errors, the warning does not disappear and instead stays with the warnings. i have noted this happens on where the background image/slider picks the data from the database.

  Please let me know if this can be sorted or if you need access to the website to check what i am saying.

  thank you

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  Ariel H.

  • July 21, 2023 11:06

  Hi Edgar,

  Thank you for contacting us.

  We'd like to look into the issue from your dashboard. Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

  Here are the details we need:

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/12622958417810
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, please make a full backup of your website.

  Best regards,
  Ariel H.

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  Edgar Atukunda

  • July 21, 2023 11:20

  Hi Ariel,

  I have shared on email.

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  Ariel H.

  • July 21, 2023 11:31

  Hi Edgar,

  Thank you for the update.

  It seems that the PHP version on your server is outdated. Kindly get in touch with your hosting provider and request an update to PHP Version 8.0 or a more recent version—https://i.imgur.com/rrDIfU6.png.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Ariel H.

  • July 24, 2023 09:02

  Hi Edgar,

  My apologies for the inconvenience.

  We have created a private ticket to further discuss and address your concern. Our team will be in touch with you shortly.

  Best regards,
  Ariel H.

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