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13 comments

Date Votes
  • KC George

    Hi Ben,

    Error messages like this usually show up on a WordPress website when WordPress Debug Mode is enabled. You can hide the error message by disabling this mode. Please have a look at this article for the procedure to disable WordPress Debug Mode. Ultimate Guide To Enable Or Disable WordPress Debug Mode: Debugging & Removing Error Lines

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  • Ben Scott
    • Edited

    have tried to hide 

    got that working

    after speaking to siteground support they think its a bug in brizy

     

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  • Ariel H.

    Hi Ben,

    Thank you for the update.

    We have come across a similar issue where users have older versions of PHP installed on their servers. To address this issue, we kindly request that you update PHP to version 8.0 or higher.  
    To determine the PHP version, please refer to the following screenshot:  https://i.imgur.com/6qa8lK3.png
    If the PHP version is outdated, we recommend contacting your hosting provider and requesting an update.
    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Ben Scott

    I have 

    PHP version 7.4.33 (Supports 64bit values)
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  • Ariel H.

    Hi Ben,

    Thank you for the update.

    Kindly get in touch with your hosting provider and request an update to PHP Version 8.0 or a more recent version.

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Ben Scott

    I tried upgrading PHP to 8.3 and then 8.0 

    both came back with critical errors 

    so will change back to 7 and live with turning off the messages for now

    heres the error

    Fatal error: Uncaught Error: Division by zero
    in /home/customer/www/greenwaysgardendesign.com/public_html/wp-content/plugins/brizy-pro/content/placeholders/image.php on line 95

    Call stack:

    1. BrizyPro_Content_Placeholders_Image::calculateImageOffsetByFocalPoint()
      wp-content/plugins/brizy-pro/content/placeholders/image.php:54
    2. BrizyPro_Content_Placeholders_Image::getValue()
      wp-content/plugins/brizy/vendor/bagrinsergiu/content-placeholder/lib/Replacer.php:66
    3. BrizyPlaceholders\Replacer::replaceWithExtractedData()
      wp-content/plugins/brizy/content/dynamic-content-processor.php:25
    4. Brizy_Content_DynamicContentProcessor::process()
      wp-content/plugins/brizy/content/main-processor.php:43
    5. Brizy_Content_MainProcessor::process()
      wp-content/plugins/brizy/editor.php:365
    6. Brizy_Editor::brizy_content()
      wp-includes/class-wp-hook.php:310
    7. WP_Hook::apply_filters()
      wp-includes/plugin.php:205
    8. apply_filters()
      wp-content/plugins/brizy/admin/templates.php:526
    9. Brizy_Admin_Templates::getTemplateContent()
      wp-content/plugins/brizy/admin/templates.php:550
    10. Brizy_Admin_Templates::filterPageContent()
      wp-includes/class-wp-hook.php:308
    11. WP_Hook::apply_filters()
      wp-includes/plugin.php:205
    12. apply_filters()
      wp-includes/post-template.php:255
    13. the_content()
      wp-content/plugins/brizy/public/views/templates/brizy-blank-template.php:37
    14. include()
      wp-includes/template-loader.php:106
    15. require_once()
      wp-blog-header.php:19
    16. require()
      index.php:17
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  • Ariel H.

    Hi Ben,

    We appreciate your cooperation.

    We kindly request you to provide us with temporary access to your WordPress admin login details, so we can further check the issue. Additionally, we will also need your FTP credentials to directly access your files.

    For your convenience, please send the necessary login details to communitysupport@brizy.io.

    The following information is required:

    1. Community Post link: https://support.brizy.io/hc/en-us/community/posts/12613622188434
    2. WordPress Admin URL:
    3. Username:
    4. Password:

    Furthermore, we will need the FTP details:

    1. FTP Host:
    2. FTP Username:
    3. FTP Password:

    As a precaution, kindly make a full backup of your website before providing access.  

    Since we have explored all possible troubleshooting steps, I will be escalating this issue to our senior support team.

    Best regards,
    Ariel H.

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  • Ben Scott

    have done that thanks

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  • Natalia Chitoroaga

    Hi Ben,

    Thank you.

    I received your wp credentials. 

     

    Regards, Natalia

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  • Ben Scott

    is this complete now shall I take off logins for you thanks?

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  • Ariel H.

    Hi Ben,

    Thank you for keeping in touch.
     
    Kindly grant us extended access to your WP Admin login information. This is still an ongoing issue, I will reach out to you as soon as there is an update. 
     
    Best regards,
    Ariel H.
     
     
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  • Ben Scott

    OK thanks 

    I got this over the weekend 

     

    Hello Ben,
    Natalia is back here.
     
    You have the fix in your dashboard. As I can see the preview of this page - https://www.greenwaysgardendesign.com/garden_projects/our-first-project-in-torquay/ - everything is working correctly. 
     
    If you have any other questions or requests, please, let me know.
     
    Thank you,
    Natalia 
     
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  • Ariel H.

    Hi Ben,

    Apologies for the oversight. I just realized that she has already responded to you through a private ticket. Kindly proceed with removing the access.  Thank you for your cooperation.

    Best regards,
    Ariel H.

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