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Page editor won't load

Amata Indra

The page editor loading icon just keeps spinning, but it won't load anything.

Brizy v 2.4.26
Brizy Pro 2.4.24
Theme: Blocksy

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Comments

7 comments

Date Votes
  • Ariel H.

    Hi Amata,

    Thank you for contacting us.

    Please try using another browser and see if this will help resolve the issue.

    Otherwise, this issue typically indicates that a security software in your server is causing interference. To resolve this issue, follow these steps:

    1. Log into your hosting provider account and access your server management system (e.g., cPanel).
    2. Check if any of the following security software is enabled and temporarily disable them one at a time:
       - Security system
       - Malware protection
       - Firewall
       - DDOS protection

    After disabling each security software, test if the issue persists. This process will help identify the software that is causing the interference.

    3. Additionally, verify if you have installed a security plugin for your website. Deactivate the plugin and check if the error disappears.

    Once you have identified the software causing the problem, contact your hosting company for guidance. They can assist you in relaxing the security restrictions to allow you to edit your pages with Brizy while maintaining the necessary security measures.

    Please try this and let me know how it goes.

    Kind regards,
    Ariel H.

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  • Amata Indra

    1. I have checked the security software with hosting...still having the same issue. 2. I have disabled all the security plugins...still having the same issue. 3. This issue happens only on the page that has blog posts. It's working for the home page but not the following pages: a. https://aa4.staging.xeoncluster.cloud/case-studies/ b. https://aa4.staging.xeoncluster.cloud/case-studies/ ​ Amata Indra (Andy) Founder Creative Director | Amata Agency ✉️ amata@amataagency.com 🖥️ amataagency.com ☎️ (310) 861 7650 👨‍💻 Revolutionize your marketing strategy with AI. 👉 Find out more (http://amataagency.com) . (http://amataagency.com) 

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  • Amata Indra

    Here's the screen recording: https://links.amata.agency/iNKeAM ​ Amata Indra (Andy) Founder Creative Director | Amata Agency ✉️ amata@amataagency.com 🖥️ amataagency.com ☎️ (310) 861 7650 👨‍💻 Revolutionize your marketing strategy with AI. 👉 Find out more (http://amataagency.com) . (http://amataagency.com) On Jul 21, 2023 at 11:26 AM -0700, Amata Indra , wrote: 1. I have checked the security software with hosting...still having the same issue. 2. I have disabled all the security plugins...still having the same issue. 3. This issue happens only on the page that has blog posts. It's working for the home page but not the following pages: a. https://aa4.staging.xeoncluster.cloud/case-studies/ b. https://aa4.staging.xeoncluster.cloud/case-studies/ ​ Amata Indra (Andy) Founder Creative Director | Amata Agency ✉️ amata@amataagency.com 🖥️ amataagency.com ☎️ (310) 861 7650 👨‍💻 Revolutionize your marketing strategy with AI. 👉 Find out more (http://amataagency.com) . (http://amataagency.com) 

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  • Amata Indra

    I noticed that when changing the page status to 'Pending Review', the editor works well, but not when it's published. Please see the screen recording below. https://links.amata.agency/vsSxaF ​ Amata Indra (Andy) Founder Creative Director | Amata Agency ✉️ amata@amataagency.com 🖥️ amataagency.com ☎️ (310) 861 7650 👨‍💻 Revolutionize your marketing strategy with AI. 👉 Find out more (http://amataagency.com) . (http://amataagency.com) On Jul 21, 2023 at 11:33 AM -0700, Amata Indra , wrote: Here's the screen recording: https://links.amata.agency/iNKeAM ​ Amata Indra (Andy) Founder Creative Director | Amata Agency ✉️ amata@amataagency.com 🖥️ amataagency.com ☎️ (310) 861 7650 👨‍💻 Revolutionize your marketing strategy with AI. 👉 Find out more (http://amataagency.com) . (http://amataagency.com) On Jul 21, 2023 at 11:26 AM -0700, Amata Indra , wrote: 1. I have checked the security software with hosting...still having the same issue. 2. I have disabled all the security plugins...still having the same issue. 3. This issue happens only on the page that has blog posts. It's working for the home page but not the following pages: a. https://aa4.staging.xeoncluster.cloud/case-studies/ b. https://aa4.staging.xeoncluster.cloud/case-studies/ ​ Amata Indra (Andy) Founder Creative Director | Amata Agency ✉️ amata@amataagency.com 🖥️ amataagency.com ☎️ (310) 861 7650 👨‍💻 Revolutionize your marketing strategy with AI. 👉 Find out more (http://amataagency.com) . (http://amataagency.com) 

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  • Natalia Chitoroaga

    Hi Andy,

    Thank you for all your details, I appreciate.

    In order to investigate this bug, I have created an internal issue as we need the WordPress credentials for your project. I have sent a request right now, waiting for your reply.

     

    Thank you,

    Natalia

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  • Elijah Everson

    I am having the same issue with my website hosted on bluehost and using blocksey

     

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  • Ariel H.

    Hi Elijah,

    Thank you for reaching out to us.

    To isolate this issue, have you tried disabling all other plugins except for Brizy and Brizy Pro to check for any conflicts? Additionally, have you considered using another theme to see if the issue persists?

    If you have already taken these steps, we kindly request temporary access to your WP Admin details. This will enable us to conduct a thorough investigation. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/12611492187410
    WordPress Admin URL:
    Username:
    Password:

    As a precautionary measure, please make a full backup of your site.

    Best regards,
    Ariel H.

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