infinite loop when trying to edit page. new install everything

Gorch Foth

• July 09, 2023 15:21
• Edited

hello, 

when trying to build a new page and edit it with brizy on my Promaker.nl install. it stays in infinite loop. 

I did a clean install on everything. want to completely rebuild and use all functions from brizy start fresh en 2023 feeling. 

but the editor keeps spinning and I don't get into the brizy editor . 

 

 

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• 

  Ariel H.

  • July 10, 2023 12:28

  Hi Gorch,

  Thank you for contacting us.

  This issue typically indicates that a security software in your server is causing interference. To resolve this issue, follow these steps:

  1. Log into your hosting provider account and access your server management system (e.g., cPanel).
  2. Check if any of the following security software is enabled and temporarily disable them one at a time:
     - Security system
     - Malware protection
     - Firewall
     - DDOS protection

  After disabling each security software, test if the issue persists. This process will help identify the software that is causing the interference.

  3. Additionally, verify if you have installed a security plugin for your website. Deactivate the plugin and check if the error disappears.

  Once you have identified the software causing the problem, contact your hosting company for guidance. They can assist you in relaxing the security restrictions to allow you to edit your pages with Brizy while maintaining the necessary security measures.

  Please try this and let me know how it goes.

  Kind regards,
  Ariel H.

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  Gorch Foth

  • July 10, 2023 12:37

  It works on chrome. But with my safari browser not. En on my iPad Pro also in cannot use the editor. It works on my iPhone.
  Before my last install, it worked on all browsers.
  But your colleague changed sometime in my wordpress settings. See my other post of 2 years ago.

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  Ariel H.

  • July 10, 2023 12:51

  Hi Gorch,

  Thank you for the update.

  I reviewed the ticket from two years ago, but it appears that the problem mentioned in that ticket is unrelated to the current issue. Since the functionality works in Chrome, the issue might be specific to Safari.

  To assist you further, could you kindly provide us with the version of Safari installed on your Mac?

  We will also need temporary access to your WP Admin credentials to reproduce the issue. Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/12398213105426
  WordPress Admin URL:
  Username
  Password
  Also include the name of the affected template/page.

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

   

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  Ariel H.

  • July 21, 2023 13:00

  Hi Gorch,

  My apologies for the delayed response.

  I recently became aware that your email to communitysupport@brizy.io ended up in our spam filter, causing the delay in our reply.

  Regrettably, while we received the credentials from your email, we did not receive the login URL or your website address.

  Please provide us with your login URL, so we can investigate this issue you are experiencing on your website.

  Best regards,
  Ariel H.

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  Gorch Foth

  • July 22, 2023 07:56

  *****/wp-admin

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  Ariel H.

  • July 24, 2023 10:06

  Hi  Gorch,

  Thank you for the update.

  We attempted to inspect your site; however, it seems to be encountering a "Service Unavailable" error: https://i.imgur.com/nLcCko0.png
  To address this issue, kindly get in touch with your hosting provider for assistance. Once the problem is resolved, please inform us, and we will proceed with inspecting your site.

  Looking forward to hearing back from you.

  Best regards,
  Ariel H.

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  Gorch Foth

  • July 25, 2023 05:28

  https:// linked removed

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  Ariel H.

  • July 25, 2023 10:44

  Hi Gorch,

  Thank you for your cooperation, I have inspected your site; however, I am unable to reproduce the issue.
  This is demonstrated on this screencast: https://youtu.be/TDyy1tLNF4Y
  During the recording, I used the Edge browser to check your pages.

  To further troubleshoot the problem, I kindly ask you to attempt accessing your site using a different browser. Additionally, try editing your pages in incognito mode.Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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