Brizy infinite loop when edit page

Carlo Raso

• July 05, 2023 15:10

When i try to edit a page made with brizy he go to infinite loop

Brizy 2.4.25

Brizy pro 2.4.23

already try to deactivate all other plugins

site: https://www.cesatiecesati.com/

Can you help me please?

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  Ariel H.

  • July 05, 2023 15:18

  Hi Carlo,

  Thank you for keeping in touch.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/12336928671634
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Meanwhile, could you please try using another browser and see if this helps?

  Best regards,
  Ariel H.

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  Ariel H.

  • July 06, 2023 10:25

  Hi Carlo,

  Thank you for your cooperation.

  I have inspected your site and found out that it's possible to edit newly created pages; however, the old pages cannot be edited with Brizy.

  To resolve this issue, please try the following.

  1. It appears that you're currently using an older version of PHP on your website, please contact your hosting provider and ask them to update it to PHP Version 8.0:  https://i.imgur.com/aE0zBO8.png
  2. Also, please try to update your current theme and see if this will help resolve the issue:  https://i.imgur.com/qvZ7LGk.png

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Carlo Raso

  • July 08, 2023 07:32

  Hi, I already tryed to go up with version of PHP but higher then 7.4 make the site in error, i see we have other problem too, for make brizy work i update it and put php version 7.2/7.4, but this php don’t have the command split() and some page have error for it (like this https://www.cesatiecesati.com/contact/), i read that i must replace with explode or preg_split() but i don’t know how to do it, I don’t “create” this site but only install brizy and update it, the theme is old and not updated since 2018 and i think this is the problem for the split(), because if i use brizy but with page template different from brizy template he do infinite loop even in new page, if you can help me for understand how i can fix it we appreciated a lot 

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  Ariel H.

  • July 10, 2023 10:59

  Hi Carlo,

  Thank you for keeping in touch.

  Unfortunately, this issue appears to be primarily associated with your theme. Currently, we do not provide direct assistance for coding issues, particularly concerning third-party themes. However, I kindly suggest reaching out to your theme developer for further assistance. They may be better equipped to address your concerns.  

  Alternatively, as a temporary solution, we can provide you with the previous versions of Brizy and Brizy Pro that were previously compatible with your website.  This could serve as a temporary solution until you manage to resolve the theme-related issue.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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