Can't save or access saved blocks

Michael Martin

• June 30, 2023 12:20

This feature is gone. 

 

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  Michael Martin

  • June 30, 2023 12:29

  It also appears that I cannot access images. I have checked and increased the memory in INI, but it has made no difference. 

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  Ariel H.

  • June 30, 2023 12:38

  Hi Michael,

  Thank you for contacting us.

  This is likely due to a conflict, please try the following steps and see if they will help:

  1. Please update Brizy and Brizy Pro to the most recent versions - https://prnt.sc/HSuwIS9MDf2_
  2. Also check that you have PHP v8.0 or higher on your server
  3. If this didn't help, try deactivating one plugin at a time and checking if the problem resolves.
  4. Temporarily switch to another theme and check if the issue goes away.
  5. If, by any chance, you have any embedded code on the template or page, try to temporarily remove it and see if this makes any difference.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Michael Martin

  • June 30, 2023 12:53

  All suggestions have been completed. 

  php moved from 7.4 to 8.0 to 8.1

  all plugins but Brizy, Brizy Pro and Classic Editor deactivated

  theme change attempted

  there is no embedded code

   

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  Michael Martin

  • June 30, 2023 12:53

  Forgot to mention, no difference in performance. 

   

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  Ariel H.

  • June 30, 2023 13:10

  Hi Michael,

  Thank you for the update.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials to the staging site, so we can look into this issue further?

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/12245192271634
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ariel H.

  • June 30, 2023 15:18

  Hi Michael,

  Thank you for your cooperation.

  Upon checking, everything appears to be working as expected, except when you try to save blocks.  This is demonstrated on this screencast:  https://youtu.be/FpvbSR8kc4Y

  Could you please try using another browser and see if this makes any difference?
  You will also need to log in to your Brizy account for sync to work. This allows you to save blocks and layouts on your website.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Michael Martin

  • June 30, 2023 15:23

  Thanks, Ariel. 

  But in over 100 sites, I have never had to log into my account on that screen before. It was likely the browser then. My apologies for taking up so much time. 

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