Desactivation

Juliette de Menthon

• December 07, 2022 08:28

I will not adapt my website to fix an issue on your side ! 

=> When I wan to install Brizy Pro it says I have already it. But I have no Brizy pro plugin.

And you gave me the advide to desactivate but I have not that function. 

Please it's been 2hours lost on my side... can you fix it !

 

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  Permanently deleted user

  • December 07, 2022 08:46
  • Edited

  Hello,

  Thank you for contacting us.

  We have opened a private ticket for you yesterday in this post. My colleague has already asked you for the website login information so he can fix it.  Please reply to my colleague and send all the necessary information.

  Best regards, Nelea.

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  Juliette de Menthon

  • December 07, 2022 12:02

  I alrealdy did and there is no solution. Please find a way to make it work. 

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  Juliette de Menthon

  • December 07, 2022 12:02

  Or refund and I'll take it again... I follow all your advice nothing is working. I paid for the solution and can not use it....

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  KC George

  • December 07, 2022 12:41
  • Edited

  Hi Juliette,

  When this happens, normally we need access to your WordPress Dashboard and FTP access details to fix this problem for you. Looks like you are unwilling to share access credentials to your website. 

  You could also approach your hosting provider. Please inform your host that you unable to delete the Brizy Pro plugin folder. Please also inform them about the error "The destination folder already exists: /home/voltfad/myem_vitrine/wp-content/plugins/brizy-pro/" They should be able to delete the Brizy Pro folder for you. Once the plugin folder is deleted, you should be able to reinstall Brizy Pro.

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