If you couldn’t activate the Brizy PRO license and you receive the this message
“”{“message”:“Empty License Key Submitted”,“code”:“license_empty”,“next_check”:120}”
it can happened for various reasons. To troubleshoot this follow these steps:
1. Ensure that the license you are trying to activate is not used on multiple sites.
2. When you copy it from your Brizy account, make sure that you fully opened it. By default you see only a part of the license key and to see the entire license you have to open it by clicking on it.
3. If after trying to activate the license key you still get this error message, this may be because you have an old version of Brizy PRO installed. Therefore, you have to:
3.1. Deactivate & Delete the existent Brizy PRO plugin from your WordPress admin;
3.2. Login into your Brizy account;
3.3. Download the latest version of Brizy PRO (!important – don’t unzip the folder);
3.4. Go to WP dashboard -> Plugins -> Add New -> Upload plugin and here add the .zip you downloaded from the Brizy account;
3.5. Activate the Brizy PRO plugin and try activating the license again
If you still aren’t able to activate the license, please submit a request here. Include your WordPress credentials, we'll take a look and get back to you.