Problem with background image on mobile view

Simone Demichele

• October 18, 2022 10:36

Hello,

sto avendo problemi con la visualizzazione della background image nella modalità di visualizzazione mobile. Se vado sull'editor online infatti l'immagine non appare anche se risulta caricata. Sul mio dispositivo invece è scomparso completamente il primo blocco che invece sull'editor appare.

0

• 

  Permanently deleted user

  • October 18, 2022 18:14

  Hi,

  Thank you for contacting us. 

  In the mobile view can you please check if you did not hide the background image? See this video.  To see the hidden elements in a page, click on the "eye" icon at the right-hand side bottom corner of the editor, see here. When you click on this icon, while you can see the visible elements clearly, the hidden elements are blurred. For example, in this screenshot, the image on the left is blurred; and hence hidden. Click on the blurred element or its container and click on the "eye" icon to unhide it.

  Let us know if all is working fine. Thank you!

  Best regards, Nelea.

  0
• 

  Simone Demichele

  • October 18, 2022 22:04

  Hi Nelea,

  I checked using the eye in the bottom right-hand corner of the editor and do not see any hidden elements. I have unchecked and selected the hide button to test it but have not resolved the situation.

  Best Regards, Simone

  0
• 

  Permanently deleted user

  • October 19, 2022 18:15
  • Edited

  Hello,

  Could you please send a video record of the issue you have encountered? Can you please send the URL of your project so we could check it? 

  Best regards, Nelea.

  0
• 

  Simone Demichele

  • October 20, 2022 08:08

  Hello,

  Basically, I thought it was just a mobile viewing problem, but the problem seems to be with the first block of the page (where the form is).  This is the link for download screenrecording : https://www.transfernow.net/dl/20221020R68l0WF4

  Miy url site is: www.drivehome.it

  0
• 

  Simone Demichele

  • October 20, 2022 09:04

  Or this if you refer to the editor's link: https://www.brizy.cloud/projects/10490559/editor/page/1054431

   

  0
• 

  KC George

  • October 20, 2022 15:15

  Hi Simone,

  To help you with this issue, we need access to your project. If you need help with this, please add me as a Team Member to your project. My email: kc.george@gmail.com. Please assign me the Manager Role.

  

  0
• 

  Simone Demichele

  • October 20, 2022 15:20

  Hi George,

  ok I did it.

  0
• 

  KC George

  • October 21, 2022 08:29

  Hi Simone,

  There was a setting in your hero block which was making it hidden. In the Block Settings you had selected Multi-language and 'Show If language' was blank.  I have disabled this option. Please check https://www.drivehome.it/

  

  0
• 

  Simone Demichele

  • October 21, 2022 08:47

  Hello,

  Oops I was really careless now everything works as it should.

  Mr KC thank you for 'always effective help.

  Regards 

  Simone

  0

Please sign in to leave a comment.