Website crashed

Yvonne Breuer

• October 15, 2022 09:51

Hello, since the pop ups stopped working on the website, I updated Brizy. Now, the website is crashed. Can you help? It's about this site: www.elbers-fischer-friseure.de

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  Permanently deleted user

  • October 16, 2022 16:48

  Hello,

  Thank you for contacting us.

  I just checked your website and everything is working well, please see this video.

  Please let me know if you have any other questions.

  Best regards, Nelea.

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  Yvonne Breuer

  • October 19, 2022 09:39

  Hi Nelea, thanks for your answer. Yes, i uploaded an old version of the website. And the website is online now. But the pop up's are still not working and some buttons don't work as well. Can you help me?
  
  Best regards,
  
  Yvonne 

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  KC George

  • October 19, 2022 14:49

  Hi Yvonne,

  I have taken a look at your website; I see a popup appear two times and all the buttons appear working fine. Please see this screen recording for my test. https://jmp.sh/R3d4mEC

  Please let us know if there are other popups that are missing.

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  Yvonne Breuer

  • October 19, 2022 15:24

  Hi. You have tried exactly the buttons that work. :D On the "Dienstleistung" page, the buttons and pop ups/ overlays don't work. For example, the "Preise" buttons should actually open an overlay.
  
  Best regards,
  Yvonne 

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  KC George

  • October 20, 2022 11:06

  Hi Yvonne,

  The popups on the page https://elbers-fischer-friseure.de/friseure-dienstleistungen-rumeln/ are not displaying because a Brizy Pro JavaScript file is unable to load on this page. Please see the browser console error on this page here https://jmp.sh/No3BjRiV To identify the cause behind this error, we need access to your project. 

  Please add me as a user to your WordPress Dashboard if you need assistance with this. My email: kc.george@brizy.io. As shown in this screenshot: https://jmp.sh/sOSGGR3, please turn on the option "Send the new user an email about their account"

  Please let me know here when you send me an invitation.

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  Yvonne Breuer

  • October 20, 2022 11:55

  Hi George, I add you as a user to the Wordpress Dashboard. Thanks for your help.

  Best regards,

  Yvonne

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  KC George

  • October 21, 2022 15:10
  • Edited

  Hi Yvonne,

  You were using the Twenty Twenty Two theme, and the popups that were generated when using the Twenty Twenty Two theme were the cause of the browser console error.

  The Dienstleistung page has been recreated using the Twenty Twenty One theme. https://elbers-fischer-friseure.de/test/ I rebuilt the first two popups and removed the others. The popups I developed are now functioning properly.

  The final popup in the list of saved popups is the one I just made.

   

  To fix the issue at https://elbers-fischer-friseure.de/friseure-dienstleistungen-rumeln/, please recreate the popups that are missing at https://elbers-fischer-friseure.de/test/ then delete the Dienstleistung page and rename the test page as Dienstleistung

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